Thales Cloud Protection & Licensing

DECEMBER 20, 2023

This enhances data privacy and security and allows for greater control and efficiency in AI application deployment within the enterprise. Initially a driving force in financial services for secure transactions, blockchain now faces the challenge of reshaping its image and functionality.

Cybersecurity 83

Cybersecurity Blockchain Artificial Intelligence Encryption 83

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. In North America, e-signatures are based on multiple authentication aspects with a focus on knowledge-based authentication which cannot be applied in EU due to much stricter privacy regulations.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. This improves the shopping experience and positively influences customer engagement, retention and conversion rates.

Analytics 105

Analytics Artificial Intelligence Marketing Education 105

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

Reltio

AUGUST 16, 2018

improve operational efficiencies, deliver better customer experiences) data strategies, and has defensive (e.g. Imagine the branding and goodwill you’ll get with your customers when they realize that you are taking measures above and beyond (exceeding that of Facebook) to respect their privacy and data.

GDPR 70

GDPR MDM Compliance Personal data 70

Reltio

MAY 14, 2024

Additionally, enterprises recognize the growing need for real-time data to support agile decision-making and personalized customer experiences in the digital age. Data fragmentation and silos are common challenges faced by various industries, including financial services, insurance, B2B, and retail.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Reltio

JULY 15, 2020

In May 2020, I sat down with Rob Fuller , Customer Data Orchestration Practice Lead at Accenture Interactive, for a conversation about a timely topic: Customer Experience. Jakki: What impact has COVID-19 had on your clients' digital transformation initiatives focused on customer experience? Full steam ahead.

Customer Experience 52

Customer Experience MDM Digital transformation Sales 52

Reltio

OCTOBER 24, 2018

privacy law , similar to GDPR (General Data Protection Regulation), is appropriate and timely. Five years ago this initiative would have been too big of a burden for companies because customer data is siloed throughout organizations in dozens or hundreds of separate systems. Manish Sood, CEO & Founder, Reltio.

Data Privacy 74

Data Privacy Privacy GDPR Compliance 74

eDiscovery Daily

OCTOBER 21, 2019

This year’s International Panel will present legal perspectives from across the globe, updating you on the latest developments in cross-border e-discovery, conflict of laws, and data privacy and protection. Have we lost the battles over data privacy and data protection with our data exposed for all to see?

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

Reltio

DECEMBER 10, 2021

Our largest customer manages about 900 million profiles across their various tenants and deployments, which is one of the largest deployments of MDM in the world. Reltio serves several retail, travel and hospitality, and financial services customers that experience significant seasonal spikes in their usage.

MDM 98

MDM Analytics Digital transformation Cloud 98

Info Source

DECEMBER 8, 2023

The Finance sector, led by Banks and Financial Institutions, has been at the forefront of embracing technologies. We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

erwin

JULY 8, 2020

With it, an organization can explore models to understand information assets within a business context, from internal operations to full customer experiences. Industry-specific regulations in areas like healthcare, pharmaceuticals and financial services have been in place for some time.

Digital transformation 136

Digital transformation Compliance GDPR Healthcare 136

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable.

Privacy 71

Privacy Data Privacy Analytics Risk 71

Collibra

JANUARY 18, 2022

The financial services industry has had a longstanding tradition of being at the forefront of adopting new technologies. It is this commitment to drive innovation, improve customer experiences and increase operational agility that has helped the industry weather some of the roughest storms.

Financial Services 52

Financial Services Cloud Artificial Intelligence Government 52

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain. Data privacy is coming up more and more beyond just GDPR. We have the distinction of being the fastest-growing cloud vendor in the cloud space.

MDM 40

MDM Sales Digital transformation Cloud 40

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. Companies can create automated customer service workflows with customized AI models built on customer data.

Artificial Intelligence 81

Artificial Intelligence IT Customer Experience Government 81

erwin

MARCH 28, 2019

s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) are requiring businesses across industries to think about their compliance efforts. This also extends to industry-specific other compliance mandates such as those in healthcare, pharmaceutical and the financial services industries.

Digital transformation 71

Digital transformation Healthcare Compliance Financial Services 71