IBM Big Data Hub

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Cloud 69

Cloud Financial Services Compliance Digital transformation 69

IBM Big Data Hub

JANUARY 10, 2024

Hybrid cloud has become the dominant approach for enterprise cloud strategies , but it comes with complexity and concerns over integration, security and skills. Hybrid cloud is also forcing a significant rethinking of how to secure and protect data and assets.

Security 76

Security Cloud Data Privacy Financial Services 76

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. Hence the concept of electronic identification and trust services ( eIDAS ) as defined in EU regulation 910/2014 is centered around trust and security and certificate-based signing.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

CGI

JULY 10, 2018

Six big takeaways for financial institutions from CBA LIVE. As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. This allows humans to focus on creative problem-solving or high-touch customer engagement.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

CGI

MAY 15, 2018

Six big takeaways for financial institutions from CBA LIVE. As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. This allows humans to focus on creative problem-solving or high-touch customer engagement.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

Info Source

MARCH 16, 2022

They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market. The Digital Divide Is Widening – Closing Major Deficits in Digital Transformation Will Drive Capture Demand. We expect a continued growth in adoption, in 2022 and beyond.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market. The Digital Divide Is Widening – Closing Major Deficits in Digital Transformation Will Drive Capture Demand. We expect a continued growth in adoption, in 2022 and beyond.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Rocket Software

NOVEMBER 16, 2021

Especially during a time when the IT industry is experiencing a talent shortage , modernizing these workflows can mean the difference between securing new hires and losing them to other IT sectors. This prioritizes the personal interactions that make a real impact on customer experiences.

Customer Experience 52

Customer Experience Financial Services Insurance Compliance 52

OpenText Information Management

DECEMBER 6, 2018

It seems that every week companies are trying to secure my loyalty with great discounts and vouchers. They would be great if they reflected my interests and lifestyle, but too often they don’t – which makes you wonder if the companies understand their customer at all.

Financial Services 51

Financial Services Security Customer Experience Digital transformation 51

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

IBM Big Data Hub

DECEMBER 1, 2023

They must comply with an increasing regulatory burden, and they compete with a broad range of financial services companies that offer investment products that have potential for better returns than traditional life insurance and annuity products.

Insurance 105

Insurance Digital transformation Customer Experience Cloud 105

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 87

Artificial Intelligence Retail Unstructured data Insurance 87

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Reltio

MAY 14, 2024

Growing demand for cloud-based data unification solutions, essential for leveraging AI and unleashing digital transformation, has raised the stakes for companies in nearly every industry. Data fragmentation and silos are common challenges faced by various industries, including financial services, insurance, B2B, and retail.

Marketing 52

Marketing Cloud MDM Digital transformation 52

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 61

Financial Services Customer Experience Cloud Digital transformation 61

IBM Big Data Hub

MAY 26, 2023

When it comes to driving large technology transformation on Cloud, leveraging existing investments, and optimizing open innovation within the larger ecosystem with a hybrid cloud platform, IBM Consulting™ offers several learnings to help organizations address the architecture and technology challenge.

Cloud 78

Cloud Energy and Utilities Financial Services Digital transformation 78

Reltio

DECEMBER 10, 2021

Your data fuels your business and your digital transformation. Your ability to run a digital business and make insightful decisions depends heavily on how well you manage your core data. Reltio scored well in matching, context, governance, business templates, deployment, security, and scalability.

MDM 98

MDM Analytics Digital transformation Cloud 98

Info Source

DECEMBER 8, 2023

At the same time the digital divide continues to widen, leaving geographies in less wealthy emerging markets, and in particular in rural areas further behind. The Finance sector, led by Banks and Financial Institutions, has been at the forefront of embracing technologies.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

erwin

MARCH 28, 2019

The visualization process can aid in an organization’s ability to understand the security risks associated with a particular process. This also extends to industry-specific other compliance mandates such as those in healthcare, pharmaceutical and the financial services industries.

Digital transformation 71

Digital transformation Healthcare Compliance Financial Services 71

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. Companies can create automated customer service workflows with customized AI models built on customer data.

Artificial Intelligence 80

Artificial Intelligence IT Customer Experience Government 80