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2022 Retrospective

Everteam

2 Webinars. 1 white paper (link to landing page). 2 Webinars. 1 white paper (link to landing page). 2 Everteam Webinars (French only). ● Omnichannelity: an operational method for improving customer relations. ● Governing your data in France and in Quebec: is it the same thing? .

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CIPL Issues Recommendations for Implementing Transparency, Consent and Legitimate Interest under the GDPR

Hunton Privacy

Recently, the Centre for Information Policy Leadership (“CIPL”) at Hunton & Williams LLP issued a white paper on Recommendations for Implementing Transparency, Consent and Legitimate Interest under the GDPR (the “White Paper”). Explicit consent is only required for certain processing.

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Kofax Accelerates Digital Transformation in the Insurance Industry

Info Source

For more information: The Role of Customer Engagement in a Digital Transformation Strategy webinar. Customer Experience: A Catalyst for Digital Transformation white paper. A leading property and casualty insurer in the U.S. Improving the Customer Journey with Digital Transformation video. .

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Kofax Robotic Process Automation Software Creates Smarter Robots

Info Source

Kapow robots interact seamlessly across desktop software, traditional enterprise and browser based systems and web sites, aggregating data, transforming it into actionable information, triggering responses, and communicating with other applications. Kofax Kapow Technical Product Overview white paper.

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What is a Customer API?

Reltio

Where do those communication preferences come from? . Simplifies compliance with privacy laws, consent and communication preferences Customers have to be enabled to manage their own privacy and consent information. To learn more about a responsive data strategy, check out this blog and webinar: . Data Change Requests (DCR).

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Preparing for Litigation Before it Happens: eDiscovery Best Practices, Part Five

eDiscovery Daily

He has also been a great addition to our webinar program, participating with me on several recent webinars. You can learn more about Compliance Manager in the white paper, Simplify your Compliance Journey with Service Trust Portal and Compliance Manager (downloadable here ) or on the Compliance Manager support page.

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Overview of Authentication Mechanisms

Thales Cloud Protection & Licensing

Out-of-band (OOB) authentication uses a physical device, usually a mobile device or dedicated authentication device that is uniquely addressable and communicates securely with the verifier over a distinct communications channel, referred to as the secondary channel. Many businesses tend to implement OOB authentication via SMS texts.