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Focus on customer experience to stand out from your retail banking competitors

OpenText Information Management

Conventional marketing wisdom dictates that acquisition is where you focus all your efforts. That’s definitely true in the retail banking sector. CX Index: What is it, and … The post Focus on customer experience to stand out from your retail banking competitors appeared first on OpenText Blogs.

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State of the Global Capture & IDP Market

Info Source

Business use cases that involve unstructured inputs are increasingly addressed by RPA vendors, which is leading to a convergence of the traditional Capture and the Capture-related part of the RPA market. In the 5-year forecast period, Infosource expects the Capture & IDP market to grow to almost 8.5 Billion US$ in 2026.

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Effective customer information management builds better digital experiences

OpenText Information Management

Whether in retail or commercial banking, insurance or … The post Effective customer information management builds better digital experiences appeared first on OpenText Blogs. Yet, after years of trying, financial services institutions (FSIs) are still not delivering the experiences that customers expect. Why is that?

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How IBM and AWS are partnering to deliver the promise of AI for business

IBM Big Data Hub

The global AI market is projected to grow to USD 190 billion by 2025, increasing at a compound annual growth rate (CAGR) of 36.62% from 2022, according to Markets and Markets. One of the largest children clothing retailer in the US utilizes this solution to streamline its complex supply chain.

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The growing importance of dynamic pricing and rating in insurance

CGI

The growing importance of dynamic pricing and rating in insurance. On June 20, 2016, CGI held a roundtable discussion on dynamic rating and pricing in the insurance industry that involved nearly all major Dutch insurers. This is in contrast to the traditional cost-plus approach to pricing in the insurance industry.

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Time for a new definition of the "composite" insurer?

CGI

Time for a new definition of the "composite" insurer? Composite insurer table. In the UK we rightly take pride in the fact that our ‘local’ propositions have played a significant role in the global development of what we now commonly call ‘Insurance’, but is that all about to change? . p.butler@cgi.com. Wed, 04/25/2018 - 09:26.

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Digital Transformation in UK General Insurance: Where do MGAs fit in?

CGI

Digital Transformation in UK General Insurance: Where do MGAs fit in? A lot of attention has been drawn to the digital developments that are being undertaken by insurers in the direct marketplace, but whilst direct is an important market, transformation of the indirect channel is also deserving of more attention.