IBM Big Data Hub

AUGUST 2, 2023

However, through the implementation of NLP and business knowledge bases in chatbots, automated responses to the frequently asked questions (FAQS) can be deployed quickly. They offer the advantage of identifying and understanding users, offering accurate answers, and completing tasks.

Customer Experience 55

Customer Experience Artificial Intelligence Retail Marketing 55

IBM Big Data Hub

AUGUST 22, 2023

It uses real-world data (both real time and historical) combined with engineering, simulation or machine learning (ML) models to enhance operations and support human decision-making. A digital twin is the digital representation of a physical asset. Asset performance management.

Energy and Utilities 79

Energy and Utilities Unstructured data Artificial Intelligence IoT 79

IBM Big Data Hub

FEBRUARY 16, 2024

Additionally, data-driven prioritization helps SOC teams address their most critical vulnerabilities first. Improved detection and response : Built on APT knowledge bases like MITRE ATT&CK and the Cyber Killchain, and also integrating well with other security technologies (e.g.,

Cybersecurity 80

Cybersecurity Cloud Security IoT 80

IBM Big Data Hub

DECEMBER 20, 2023

Here are some of the most important metrics to track: Net promoter score (NPS) : This customer data point identifies how likely a customer would be to recommend an organization’s products to friends and family. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point.

Customer Experience 68

Customer Experience Artificial Intelligence Sales Marketing 68

IBM Big Data Hub

JANUARY 8, 2024

A tried-and-true way to approach digital transformation is to understand the relationship customers have with the product and the brand, where that relationship currently falls short, and how it can be improved. The right technology creates an opportunity to create new digital solutions and improve operational efficiency.

Digital transformation 65

Digital transformation Customer Experience Artificial Intelligence IoT 65

IBM Big Data Hub

DECEMBER 15, 2023

The move toward self-service Organizations have built out their content libraries and knowledge bases, leading to more customers preferring self-service options to communicating with a support agent. They’ve built up impressive stores of customer data over time.

Artificial Intelligence 73

Artificial Intelligence Customer Experience Communications Libraries 73

IBM Big Data Hub

OCTOBER 25, 2023

It can improve IT automation by building and executing runbooks and helping users transition to new knowledge bases and software. Within watsonx Code Assistant, developers of all experience levels can phrase requests in plain language and get AI-generated recommendations, or generate code based on existing source code.

Cloud 88

Cloud Communications Risk Government 88

ARMA International

SEPTEMBER 22, 2021

Now the Fourth Industrial Revolution [2] is “digitizing the farm”— that is, radically reimagining agriculture through big data analytics that help farmers increase crop yields and using artificial intelligence (AI) to monitor pests, plant diseases, soil nutrients, and other growing conditions. Enabling CS for DT.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

CGI

DECEMBER 15, 2015

Making effective use of big data has become a top priority for commercial and government organizations. Having worked on many complex data and analytics projects over the years, we have compiled numerous best practices, and developed our Data2Diamonds methodology for the design and implementation of big data analytics solutions.

Analytics 40

Analytics Big data Privacy Government 40

IBM Big Data Hub

JANUARY 18, 2024

Instead of forcing the customer to communicate in your home language, enterprise-grade chatbots can support multiple languages and can even make an educated guess based on the initial input, whether it’s in chat, text or voice. Your potential market is worldwide.

Sales 93

Sales Artificial Intelligence Communications Marketing 93

IBM Big Data Hub

JULY 17, 2023

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

Search queries 57

Search queries Customer Experience Cloud Risk 57

IBM Big Data Hub

DECEMBER 5, 2023

Create a comprehensive self-service knowledge base While many customers may prefer speaking directly with a representative, others are more than happy to research a solution to their issue and solve it themselves. In short, organizations should do everything possible to attract and retain loyal customers.

Customer Experience 67

Customer Experience Artificial Intelligence Communications Digital transformation 67

IBM Big Data Hub

SEPTEMBER 5, 2023

Because it’s impossible for the conversation designer to predict and pre-program the chatbot for all types of user queries, the limited, rules-based chatbots often gets stuck because they can’t grasp the user’s request. With a user friendly, no-code/low-code platform you can build AI chatbots faster.

Artificial Intelligence 62

Artificial Intelligence e-Delivery Customer Experience IT 62

IBM Big Data Hub

AUGUST 1, 2023

Organizations need to pay attention to several types of incidents, including unplanned interruptions like system outages, network configuration issues, bugs, security incidents, data loss and more. One reason that the website underperformed is that too many people were trying to access the site at the same time, overwhelming the servers.

Access 61

Access Communications Libraries Digital transformation 61

IBM Big Data Hub

JULY 19, 2023

Life sciences industry has—for decades now—moved from the traditional discovery-based drug development to target market-based drug development paradigm. Conversational Knowledge: Reviews, knowledge base, product descriptions and more. Why IBM Consulting for generative AI on AWS?

Marketing 64

Marketing Manufacturing Analytics Compliance 64

IBM Big Data Hub

AUGUST 31, 2023

For example, your content might be stored in a knowledge base or content management system. Teams can expand an existing virtual assistant’s coverage to handle a new set of topics or stand up and launch a new virtual assistant connected to their organization’s existing knowledge base without any manual authoring.

Artificial Intelligence 86

Artificial Intelligence Communications IT 86

IBM Big Data Hub

NOVEMBER 14, 2023

In the public sector, Transport for London provides free and open data across 80 data feeds powering over 600 apps and contribute up to £130m to London’s economy. Data monetization is not narrowly “selling data sets ;” it is about improving work and enhancing business performance by better-using data.

Artificial Intelligence 111

Artificial Intelligence Cloud Analytics Compliance 111

IBM Big Data Hub

APRIL 4, 2024

BPM also provides agents with access to a centralized knowledge base and customer history, enabling them to resolve inquiries more efficiently and effectively. BPM uses workflow automation to automate repetitive tasks such as data entry, reconciliation and report generation.

Compliance 59

Compliance Mining Risk Marketing 59

IBM Big Data Hub

SEPTEMBER 28, 2023

It combines the data from metrics, traces, events and profiles, making it available (in context) to the people who need it. Instana delivers high-fidelity data in monitoring, with unmatched granularity (one-second) and high cardinality—capturing an end-to-end trace of each and every request. It automates application discovery.

Artificial Intelligence 102

Artificial Intelligence Analytics Cloud IT 102

IBM Big Data Hub

JANUARY 17, 2024

Based on the NLP analysis, the bot will identify the goal or purpose of the query–is the user just chatting, do they want to book a flight or do they want to track an order? The bot will use intent recognition to decide and its internal logic and algorithms will determine the appropriate response based on the recognized intent.

Sales 65

Sales Communications Marketing Artificial Intelligence 65

eSecurity Planet

AUGUST 15, 2022

A screenshot of the LogRhythm SIEM dashboards displaying platform data like alarms, user activity trends, and hosts. This guide evaluates the leading SIEM software solutions in the marketplace, followed by a dive into what SIEM is, how it works, and how to choose a solution. Best SIEM Tools & Software. Visit website. ThreatInsight.

Analytics 108

Analytics Cloud Compliance Cybersecurity 108

IBM Big Data Hub

OCTOBER 12, 2023

Human intervention was required to expand Siri’s knowledge base and functionality. Even OpenAI’s ChatGPT is considered a form of Narrow AI because it’s limited to the single task of text-based chat. As it’s trained on more data over time, Limited Memory AI can improve in performance.

Artificial Intelligence 72

Artificial Intelligence Agriculture Libraries IT 72

IBM Big Data Hub

JULY 17, 2023

By supporting open-source frameworks and tools for code-based, automated and visual data science capabilities — all in a secure, trusted studio environment — we’re already seeing excitement from companies ready to use both foundation models and machine learning to accomplish key tasks. What is watsonx.data?

Analytics 66

Analytics Data science Cloud Metadata 66

IBM Big Data Hub

JULY 7, 2023

When knowledge workers leave the company, businesses face another challenge—finding a way to document, share and retain their knowledge to extend its benefits throughout the company. Though they would seem to mean the same thing, knowledge workers differ from information workers.

CMS 70

CMS Artificial Intelligence Communications Customer Experience 70