Remove Big data Remove IT Remove Knowledge Base Remove Libraries
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MY TAKE: How advanced automation of threat intel sharing has quickened incident response

The Last Watchdog

At the same time, digital transformation has redoubled the complexity of company networks, catapulting us from Big Data to Very Big Data. At the same time, digital transformation has redoubled the complexity of company networks, catapulting us from Big Data to Very Big Data.

Big data 153
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6 Ways to elevate the Salesforce experience for your users

IBM Big Data Hub

Whether it is location mapping, embedded video, targeted news and events, assigned learning, or recommended products and knowledge articles, strive to give users the information they need when they need it. This means making your product information, knowledge articles and other content easily accessible, searchable and filterable.

Cloud 68
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Customer service trends winning organizations need to follow

IBM Big Data Hub

The move toward self-service Organizations have built out their content libraries and knowledge bases, leading to more customers preferring self-service options to communicating with a support agent. They’ve built up impressive stores of customer data over time.

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Incident management vs. problem management: What’s the difference?

IBM Big Data Hub

Organizations need to pay attention to several types of incidents, including unplanned interruptions like system outages, network configuration issues, bugs, security incidents, data loss and more. One reason that the website underperformed is that too many people were trying to access the site at the same time, overwhelming the servers.

Access 57
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Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

ARMA International

Now the Fourth Industrial Revolution [2] is “digitizing the farm”— that is, radically reimagining agriculture through big data analytics that help farmers increase crop yields and using artificial intelligence (AI) to monitor pests, plant diseases, soil nutrients, and other growing conditions. Enabling CS for DT.

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Understanding the different types and kinds of Artificial Intelligence

IBM Big Data Hub

Human intervention was required to expand Siri’s knowledge base and functionality. Even OpenAI’s ChatGPT is considered a form of Narrow AI because it’s limited to the single task of text-based chat. As it’s trained on more data over time, Limited Memory AI can improve in performance.