IBM Big Data Hub

FEBRUARY 16, 2024

Additionally, data-driven prioritization helps SOC teams address their most critical vulnerabilities first. Improved detection and response : Built on APT knowledge bases like MITRE ATT&CK and the Cyber Killchain, and also integrating well with other security technologies (e.g.,

Cybersecurity 80

Cybersecurity Cloud Security IoT 80

IBM Big Data Hub

FEBRUARY 16, 2024

Web-based knowledge bases where users can find articles, FAQs and videos to walk them through how to solve issues and use their products or services correctly. Self-service chatbots that interact with customers to provide answers to their questions.

Customer Experience 95

Customer Experience Artificial Intelligence Sales Marketing 95

IBM Big Data Hub

AUGUST 22, 2023

We leverage retrieval-augmented generation tasks to create a question-answer feature or multi-lingual conversational chatbot (based on a documents or dynamic content from a broad knowledge base) that provides field service assistance in real time.

Energy and Utilities 77

Energy and Utilities Unstructured data Artificial Intelligence IoT 77

CGI

DECEMBER 15, 2015

Making effective use of big data has become a top priority for commercial and government organizations. Having worked on many complex data and analytics projects over the years, we have compiled numerous best practices, and developed our Data2Diamonds methodology for the design and implementation of big data analytics solutions.

Analytics 40

Analytics Big data Privacy Government 40

IBM Big Data Hub

DECEMBER 15, 2023

The move toward self-service Organizations have built out their content libraries and knowledge bases, leading to more customers preferring self-service options to communicating with a support agent. Organizations must dedicate the appropriate resources to each channel as dictated by their customers’ preferences.

Artificial Intelligence 73

Artificial Intelligence Customer Experience Communications Libraries 73

IBM Big Data Hub

DECEMBER 20, 2023

Some organizations also create knowledge bases where customers can search for answers and solve their issues without needing to interact directly with a human worker. That provides an opportunity for organizations to learn more about what they want and respond directly to their questions or complaints.

Customer Experience 68

Customer Experience Artificial Intelligence Sales Marketing 68

IBM Big Data Hub

JANUARY 18, 2024

This consistency, derived from the knowledge base, helps to maintain brand integrity and accuracy in customer communications. Maintain consistent communication Chatbots provide consistent information and messaging , helping to ensure that every customer receives the same level of service.

Sales 93

Sales Artificial Intelligence Communications Marketing 93

IBM Big Data Hub

JANUARY 8, 2024

As an example, organizations may move from a telephone-based customer service to a digital innovation like chatbots or knowledge-base wikis. Map out what success looks like While digital transformation does not have an end date, individual initiatives within will have milestones and goals.

Digital transformation 65

Digital transformation Customer Experience Artificial Intelligence IoT 65

IBM Big Data Hub

OCTOBER 25, 2023

It can improve IT automation by building and executing runbooks and helping users transition to new knowledge bases and software. It can also aid in platform engineering, for example by generating DevOps pipelines and middleware automation scripts. Much more can be said about IT operations as a foundation of modernization.

Cloud 88

Cloud Communications Risk Government 88

IBM Big Data Hub

JULY 17, 2023

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

Search queries 56

Search queries Customer Experience Cloud Risk 56

IBM Big Data Hub

DECEMBER 5, 2023

Create a comprehensive self-service knowledge base While many customers may prefer speaking directly with a representative, others are more than happy to research a solution to their issue and solve it themselves. Of course, this can cut both ways.

Customer Experience 66

Customer Experience Artificial Intelligence Communications Digital transformation 66

IBM Big Data Hub

SEPTEMBER 5, 2023

The machine learning algorithms underpinning AI chatbots allow it to self-learn and develop an increasingly intelligent knowledge base of questions and responses that are based on user interactions. Further, it can show a list of possible actions from which the user can select the option that aligns with their needs.

Artificial Intelligence 62

Artificial Intelligence e-Delivery Customer Experience IT 62

IBM Big Data Hub

AUGUST 31, 2023

For example, your content might be stored in a knowledge base or content management system. Teams can expand an existing virtual assistant’s coverage to handle a new set of topics or stand up and launch a new virtual assistant connected to their organization’s existing knowledge base without any manual authoring.

Artificial Intelligence 85

Artificial Intelligence Communications IT 85

IBM Big Data Hub

JULY 19, 2023

Conversational Knowledge: Reviews, knowledge base, product descriptions and more. Content creation : Personas, user stories, synthetic data, generating images, personalized UI, marketing copy, email and social responses and more.

Marketing 62

Marketing Manufacturing Analytics Compliance 62

IBM Big Data Hub

AUGUST 1, 2023

Many companies create knowledge bases for their incident reports where employees can search to help them solve an incident that may have occurred in the past. Potential resolutions to an IT incident include taking the incorrectly working server offline, creating a patch, establishing a workaround or changing the hardware.

Access 60

Access Communications Libraries Digital transformation 60

IBM Big Data Hub

NOVEMBER 14, 2023

Data monetization strategy: Managing data as a product Every organization has the potential to monetize their data; for many organizations, it is an untapped resource for new capabilities. But few organizations have made the strategic shift to managing “data as a product.”

Artificial Intelligence 110

Artificial Intelligence Cloud Analytics Compliance 110

IBM Big Data Hub

JANUARY 17, 2024

The bot will use intent recognition to decide and its internal logic and algorithms will determine the appropriate response based on the recognized intent. Sometimes this involves accessing a knowledge base, searching for relevant information or generating a creative response.

Sales 65

Sales Communications Marketing Artificial Intelligence 65

IBM Big Data Hub

APRIL 4, 2024

BPM also provides agents with access to a centralized knowledge base and customer history, enabling them to resolve inquiries more efficiently and effectively. This reduces response times and improves customer experience by making service more consistent.

Compliance 58

Compliance Mining Risk Marketing 58

IBM Big Data Hub

SEPTEMBER 28, 2023

Instana delivers high-fidelity data in monitoring, with unmatched granularity (one-second) and high cardinality—capturing an end-to-end trace of each and every request. A component’s health is determined by applying machine learning and preset health rules.

Artificial Intelligence 102

Artificial Intelligence Analytics Cloud IT 102

ARMA International

SEPTEMBER 22, 2021

Now the Fourth Industrial Revolution [2] is “digitizing the farm”— that is, radically reimagining agriculture through big data analytics that help farmers increase crop yields and using artificial intelligence (AI) to monitor pests, plant diseases, soil nutrients, and other growing conditions.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

eSecurity Planet

AUGUST 15, 2022

Unified storage of logs capable of big-data searches and visualizing analytics. Uniform analysis from different data sources using the Elastic Common Schema (ECS). Attack detection using MITRE ATT&CK knowledge base to identify adversary behavior. Micro Focus ArcSight ESM Features. How SIEM Works.

Analytics 104

Analytics Cloud Compliance Cybersecurity 104

IBM Big Data Hub

OCTOBER 12, 2023

Human intervention was required to expand Siri’s knowledge base and functionality. For example, Apple made Siri a feature of its iOS in 2011. This early version of Siri was trained to understand a set of highly specific statements and requests.

Artificial Intelligence 72

Artificial Intelligence Agriculture Libraries IT 72

IBM Big Data Hub

JULY 17, 2023

Question & Answering : Based on a set of documents or dynamic content, create a question-answering feature grounded on product specific content, such as building a Q&A resource from a broad knowledge base to provide customer service assistance.

Analytics 65

Analytics Data science Cloud Metadata 65

IBM Big Data Hub

JULY 7, 2023

Knowledge workers have advanced experience, work collaboratively and are often asked to view problems in a holistic way; these are traits that can also make them good leaders. Knowledge workers can use them to quickly gather information about a topic, search for solutions to business problems and flesh out innovative ideas.

CMS 69

CMS Artificial Intelligence Communications Customer Experience 69