Reltio

JANUARY 29, 2020

If an organization’s data infrastructure is not set up to collect and anticipate product failures, innovate into new product adaptations and learn from poor service experiences, B2B and B2C customers alike can quickly move on to alternative vendors or more costly channels. How to Become a Customer Satisfaction Leader.

Customer Experience 52

Customer Experience Manufacturing B2C B2B 52

Collibra

AUGUST 7, 2020

Aiming to gain a competitive advantage through personalized customer experience and improved efficiency, they often look for third-party data to augment the internal data sets. In a large B2B or B2C enterprise, hundreds of thousands of dollars are wasted on redundant third-party data purchase every year.

Customer Experience 59

Customer Experience B2C Metadata Marketing 59

IBM Big Data Hub

SEPTEMBER 26, 2022

It also provides a strong foundation for 360-degree views of customers , or in this case citizens rather than customers. In B2B or B2C circles, a 360-degree view of customers or citizens offers a holistic, comprehensive picture of a person based on data collected from all touch points.

B2C 52

B2C Analytics B2B Digital transformation 52

Reltio

JUNE 12, 2020

B2B, B2C or B2B2C: B2B. Of knowing how and what to do with it to drive great customer experiences. If you’ve had to make a claim, you’ll also know that most customers renew based on claims experience. We’re hearing a lot about disconnected customer experiences and how they lead to disconnected customers.

Insurance 52

Insurance Customer Experience B2B MDM 52

Info Source

NOVEMBER 13, 2023

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

DLA Piper Privacy Matters

FEBRUARY 1, 2019

B2C businesses will need to be more careful than ever in the way they collect and process consumer personal data, the way they inform them of such processing, etc. A new era of consumer and data protection litigation is therefore up and running!

GDPR 40

GDPR Personal data B2C Retail 40

Info Source

FEBRUARY 20, 2023

This also includes use cases related to Customer Experience Management, primarily addressed by RPA or AI vendors. email and electronic sourced inputs) caused by growing virtual B2C and B2B interactions.

Marketing 52

Marketing Artificial Intelligence B2B Paper 52

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. So is having a complete view of the customer across channels.

Customer Experience 69

Customer Experience MDM Data science B2C 69

Info Source

OCTOBER 21, 2022

email and electronic sourced inputs) caused by growing virtual B2C and B2B interactions. The increasing input volumes submitted through mobile devices also reflect the growing preference by end customers to communicate and submit documentation through their smart phones.

Marketing 52

Marketing Digital transformation Sales Paper 52

Reltio

OCTOBER 28, 2022

Forrester Consulting interviewed six of our customers and used its proven methodology to build a total economic impact model for a composite organization with both B2B and B2C operations. The Forrester ROI estimator provides you with the ability to customize the calculation for the same value drivers.

MDM 52

MDM B2C B2B Customer Experience 52

Reltio

NOVEMBER 1, 2022

Forrester Consulting interviewed six of our customers and used its proven methodology to build a total economic impact model for a composite organization with both B2B and B2C operations. The Forrester ROI estimator provides you with the ability to customize the calculation for the same value drivers. Quantified benefits .

MDM 52

MDM B2C B2B Customer Experience 52

Info Source

MARCH 16, 2022

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Reltio

OCTOBER 28, 2021

How can you increase cross and upsell in a B2C Loyalty Management use case if you can’t connect Customer, Product and possibly also Location (retail outlet)? How will you upgrade your customer satisfaction in your maintenance programme if you don’t know which product each client bought and which engineer’s territory it is in?

MDM 98

MDM IT B2B Sales 98

Reltio

JUNE 22, 2020

Customer Data Silos Lead to Disconnected Customer Experiences. While there’s a lot of great strategy work happening to improve customer experience in retail and luxury brands, often it’s happening in silos. And, there’s usually a huge, gaping hole in that strategy: customer data. Digital Team. Services Team.

Retail 78

Retail MDM Customer Experience Analytics 78

Reltio

DECEMBER 10, 2021

We deliver this 360-view capability for any entity, person, organization, product, and location for B2B and B2C environments with out-of-the-box data models and solution accelerators. Our customers make better decisions, optimize processes, and compete effectively in their markets using a high-quality, unified data foundation.

MDM 98

MDM Analytics Digital transformation Cloud 98