Information Management Resources

JANUARY 26, 2018

Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement.

Customer Experience 30

Customer Experience Insurance Artificial Intelligence 30

Information Management Resources

FEBRUARY 21, 2018

Retail, insurance and government are three areas where AI will be implemented this year in ways we haven't seen before.

Artificial Intelligence 32

Artificial Intelligence Retail Insurance Government 32

IBM Big Data Hub

FEBRUARY 14, 2024

When thinking of artificial intelligence (AI) use cases, the question might be asked: What won’t AI be able to do? But right now, pure AI can be programmed for many tasks that require thought and intelligence , as long as that intelligence can be gathered digitally and used to train an AI system.

Artificial Intelligence 87

Artificial Intelligence Retail Unstructured data Insurance 87

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Thu, 12/07/2017 - 15:43. Top IT priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

CGI

DECEMBER 5, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Tue, 12/05/2017 - 17:24. Top IT priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

Info Source

JANUARY 17, 2019

Digital transformation will spike innovations using machine learning, natural language processing and language-based technologies to enhance customer experiences while optimizing back office operations. We are seeing these users driving faster adoption of intelligent automation to support their tasks with digital workers. .

Artificial Intelligence 40

Artificial Intelligence Digital transformation ECM Customer Experience 40

IBM Big Data Hub

JANUARY 18, 2024

Chatbots are everywhere, providing customer care support and assisting employees who use smart speakers at home, SMS, WhatsApp, Facebook Messenger, Slack and numerous other applications. They can eliminate prolonged wait times in phone-based customer support and email or live chat support.

Sales 95

Sales Artificial Intelligence Communications Marketing 95

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations.

Artificial Intelligence 102

Artificial Intelligence Analytics Customer Experience Big data 102

Information Management Resources

JULY 8, 2019

Carriers need to reimagine the entire customer experience, creating a living feedback system for customers so that they can know where they are meeting expectations.

Insurance 34

Insurance Customer Experience Artificial Intelligence 34

IBM Big Data Hub

OCTOBER 30, 2023

A leading insurance player in Japan leverages this technology to infuse AI into their operations. Real-time analytics on customer data — made possible by DB2’s high-speed processing on AWS — allows the company to offer personalized insurance packages.

Analytics 85

Analytics Retail Cloud Insurance 85

IBM Big Data Hub

FEBRUARY 13, 2024

Generative AI ( artificial intelligence ) promises a similar leap in productivity and the emergence of new modes of working and creating. Design content, ad campaigns and innovative products that build better customer experiences. The compact design and touch-based interactivity seemed like a leap into the future.

Artificial Intelligence 124

Artificial Intelligence Marketing Sales Communications 124

Info Source

FEBRUARY 20, 2023

For example, an auto insurance claim often involves an e-form for the FNOL, plus paper based or digital documents covering the police report and the assessment of the repair shop but also photos or video documentation of the damage. Infosource has included these solutions in their Capture market assessment going back to 2018.

Marketing 52

Marketing Artificial Intelligence B2B Paper 52

IBM Big Data Hub

FEBRUARY 23, 2024

Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience.

Analytics 104

Analytics Artificial Intelligence Marketing Education 104

Information Management Resources

DECEMBER 15, 2017

Through the development of its AVA virtual assistant, the usage-based auto insurer is letting machines take over more insurance processes, with the goal of improving customer experience.

Insurance 33

Insurance Customer Experience IT Artificial Intelligence 33

IBM Big Data Hub

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 106

Insurance Digital transformation Customer Experience Cloud 106

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations.

Analytics 40

Analytics Artificial Intelligence Customer Experience Big data 40

Info Source

OCTOBER 6, 2020

According to the Constellation Research ShortList for Robotic Process Automation , “the RPA market is converging with business process management, process mining and workflow tools,” and “buyer’s should expect these tools to leverage artificial intelligence (AI) to blur the lines between human and machine processes.” About Alteryx.

Analytics 40

Analytics Digital transformation Mining Data science 40

Reltio

JULY 2, 2019

It’s the classic garbage in garbage out, but it is even more important now as we move into the real drive towards machine learning and artificial intelligence. For example as a young analyst at N&P I built a model for Home and Contents Insurance in order to better understand our retention strategies.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Info Source

MARCH 16, 2022

For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video. Let’s highlight a few: Intelligent classification of business inputs addresses a key bottleneck for automated ingestion of transactional business inputs.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video. Let’s highlight a few: Intelligent classification of business inputs addresses a key bottleneck for automated ingestion of transactional business inputs.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. Advanced analytics, or artificial intelligence (AI), still has a ways to go. Business moved faster than our ability to change the technology based on these relational database models.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

OpenText Information Management

FEBRUARY 27, 2020

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40 minutes. Yet, only a quarter of respondents felt they could pull front and back end systems together to deliver optimum customer service.

Retail 67

Retail Customer Experience Financial Services Artificial Intelligence 67

Bill Schmarzo - Dell EMC

APRIL 4, 2018

With a digitally transformed business model, companies have the scale to reach a nearly limitless customer base, use “artificial intelligence” to engineer superior levels of service, and benefit from frictionless supply chains. Customer Events could include planning a vacation, buying a house, or purchasing insurance.

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98

IBM Big Data Hub

MARCH 28, 2024

These modern tools allow teams to update applications quickly and frequently to meet the demands of modern business by improving customer experiences. Customization: Private cloud deployment allows organizations to customize servers and software based on security, compliance and performance needs.

Cloud 107

Cloud Energy and Utilities Compliance Privacy 107

Info Source

NOVEMBER 14, 2018

London, UK November 14, 2018 – Kofax® , a leading supplier of Intelligent Automation software to automate and digitally transform end-to-end business processes, today announced Kofax RPA’s next-generation robotic process automation (RPA) capabilities that leverage artificial intelligence (AI) and machine learning (ML).

Artificial Intelligence 40

Artificial Intelligence B2B Digital transformation Marketing 40

Bill Schmarzo - Dell EMC

APRIL 4, 2018

With a digitally transformed business model, companies have the scale to reach a nearly limitless customer base, use “artificial intelligence” to engineer superior levels of service, and benefit from frictionless supply chains. Customer Events could include planning a vacation, buying a house, or purchasing insurance.

Digital transformation 40

Digital transformation Big data Marketing Artificial Intelligence 40

Collibra

JANUARY 18, 2022

It is this commitment to drive innovation, improve customer experiences and increase operational agility that has helped the industry weather some of the roughest storms. The use of Artificial Intelligence (AI) is fast becoming ubiquitous. Trend #2: AI goes mainstream.

Financial Services 52

Financial Services Cloud Artificial Intelligence Government 52