Information Matters

JANUARY 25, 2024

a leader in enterprise artificial intelligence software, announced a new AI-powered virtual assistant called Pega GenAI Knowledge Buddy on Thursday. Pegasystems Inc.,

Customer Experience 52

Customer Experience Artificial Intelligence 52

IBM Big Data Hub

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point.

Customer Experience 70

Customer Experience Artificial Intelligence Sales Marketing 70

Data Breach Today

FEBRUARY 5, 2024

Rohit Chauhan and Nitendra Rajput of Mastercard on Using AI Beyond Convention Mastercard, a global leader in payments, is expanding its use of artificial intelligence beyond traditional applications.

Artificial Intelligence 166

Artificial Intelligence Customer Experience IT 166

IBM Big Data Hub

FEBRUARY 15, 2024

These individuals are eager to craft memorable customer experiences, provide instant answers and swiftly tackle any issues. Enhance your operations to deliver an unforgettable retail customer experience The post Retail technology and frontline workers: Delivering unforgettable customer experiences appeared first on IBM Blog.

Customer Experience 68

Customer Experience Retail Risk IT 68

IBM Big Data Hub

AUGUST 2, 2023

Over the years, chatbots have become seamlessly integrated in our day-to-day lives — in our homes, on our phones, on social media or in apps for shopping online, healthcare, customer support and more. Today, AI makes the difference between good and bad customer service. 
 How do customer service chatbots work?

Customer Experience 56

Customer Experience Artificial Intelligence Retail Marketing 56

CGI

SEPTEMBER 15, 2023

AI provides an opportunity to retrain the workforce on more complex and challenging work, including additional AI tool applications to further increase efficiency and improve the customer experience. The magnitude of near-term impact will vary by operational area.

Artificial Intelligence 98

Artificial Intelligence Financial Services Customer Experience 98

KnowBe4

MARCH 19, 2024

Today, artificial intelligence (AI) is no longer a futuristic concept but a tool that is driving operational efficiency, customer experience, and decision-making processes. Organizations are observing its transformative power firsthand across various industries and organizational aspects.

Artificial Intelligence 103

Artificial Intelligence Customer Experience Security IT 103

Bill Schmarzo - Dell EMC

JANUARY 31, 2018

Apple Core ML in the iPhone is an example of how industry leaders are seamlessly embedding powerful machine learning, deep learning, and artificial intelligence frameworks into their development and operating platforms. Unknowingly over the past few years, artificial intelligence worked its way into our everyday lives.

Artificial Intelligence 104

Artificial Intelligence Computer and Electronics Data science Customer Experience 104

Everteam

MARCH 29, 2019

To cut this traditional scenario, and to keep up with the Digital Transformation that’s taking all the spot light today, many industries are evolving their customer experience and implementing the new developed customer service solution: Chatbots. Chatbot Family. So here’s our advice: mix it up!

Customer Experience 75

Customer Experience Artificial Intelligence Digital transformation Data collection 75

OpenText Information Management

MARCH 26, 2018

We have worked with customers on their Enterprise Content Management, Business Process Management and Customer Experience Management solutions which have generated a sizable amount of Big Data and Big Content. appeared first on OpenText Blogs.

Artificial Intelligence 71

Artificial Intelligence Big data Customer Experience Data science 71

OpenText Information Management

APRIL 2, 2019

Globally, artificial … The post Global governments have their eye on Artificial Intelligence appeared first on OpenText Blogs. The problem is selecting the relevant information, deriving meaningful insights from it, and using those insights to guide decision-making.

Artificial Intelligence 68

Artificial Intelligence Government Customer Experience Digital transformation 68

CGI

OCTOBER 14, 2019

Driving new revenue streams through artificial intelligence and advanced analytics. For more than 50 years, banks have relied on computers and software to manage and secure their data, as well as protect their customers’ interests. ravi.kumarv@cgi.com. Tue, 10/15/2019 - 01:47. What’s driving this momentous change?

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

Bill Schmarzo - Dell EMC

JANUARY 31, 2018

Apple Core ML in the iPhone is an example of how industry leaders are seamlessly embedding powerful machine learning, deep learning, and artificial intelligence frameworks into their development and operating platforms. Unknowingly over the past few years, artificial intelligence worked its way into our everyday lives.

Artificial Intelligence 40

Artificial Intelligence Computer and Electronics Data science Analytics 40

Information Management Resources

JANUARY 4, 2019

Meeting the rapidly changing needs and expectations of customers, the importance of ethics and the growing impact of artificial intelligence will be among the key trends of the coming months, a new study says.

Artificial Intelligence 63

Artificial Intelligence Customer Experience 63

Information Management Resources

MAY 21, 2019

From data quality to personalization, to customer acquisition and retention, and beyond, AI and ML will shape the customer experience of the future.

Customer Experience 64

Customer Experience Artificial Intelligence 64

OpenText Information Management

JANUARY 15, 2018

The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. I hadn’t told it where we were going – there wasn’t an appointment on my calendar.

Customer Experience 72

Customer Experience Retail Analytics IT 72

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

IBM Big Data Hub

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Customer Experience 128

Customer Experience Artificial Intelligence Authentication Communications 128

OpenText Information Management

AUGUST 10, 2018

For meals or lights-out, … The post The stepping stones of the customer experience journey appeared first on OpenText Blogs. She giggles as she recalls the story of a shortcut to get from one part of her campground to another.

Customer Experience 45

Customer Experience Artificial Intelligence 45

Information Management Resources

APRIL 16, 2018

The ability of AI to automatically analyze data can enable marketers to deliver relevant and personalized content, and improve the customer experience at every digital touchpoint.

Artificial Intelligence 42

Artificial Intelligence Marketing Customer Experience 42

IBM Big Data Hub

APRIL 1, 2024

Generative artificial intelligence (GenAI) can be a powerful tool for driving product innovation, if used in the right ways. We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers.

Customer Experience 85

Customer Experience Analytics Marketing Sales 85

The Last Watchdog

JANUARY 24, 2022

Artificial intelligence (AI) is woven into the fabric of today’s business world. The first is customer experience. AI can help to n enable highly personalized customer experiences –by ingesting and collating various customer data to drive customer behavior.

Cybersecurity 250

Cybersecurity Customer Experience Artificial Intelligence Marketing 250

IBM Big Data Hub

DECEMBER 15, 2023

Customer service is a necessary component of this strategy. Good customer service can increase brand loyalty and bad customer service can hurt customer retention. Providing great customer experience is the best way to maintain an organization’s competitive advantage.

Artificial Intelligence 75

Artificial Intelligence Customer Experience Communications Libraries 75

IBM Big Data Hub

DECEMBER 20, 2023

Artificial intelligence (AI) is a transformative force. The automation of tasks that traditionally relied on human intelligence has far-reaching implications, creating new opportunities for innovation and enabling businesses to reinvent their operations. What is an AI strategy?

Artificial Intelligence 79

Artificial Intelligence Customer Experience Cloud Government 79

CGI

SEPTEMBER 3, 2019

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For as long as there have been banks, there have been bank customers expecting banks to know all about them the moment they call, log in, or walk through the door. Wed, 09/04/2019 - 00:02. The data opportunity.

Artificial Intelligence 45

Artificial Intelligence Retail Customer Experience Marketing 45

JKevinParker

MAY 7, 2017

My latest CMSWire article is " How Information Architecture Improves Customer Experience ": Have you ever had a problem finding information on a website or app? Conversely, a great experience with a site or application is only possible with solid IA under the surface. Read more »

Information architecture 40

Information architecture Customer Experience Artificial Intelligence 40

The Guardian Data Protection

JULY 26, 2022

According to a 2018 Deloitte and Salesforce report , 40% of brands that use artificial intelligence to personalise customer experience have adjusted pricing and promotions in real time. What is newer, however, is the extent to which dynamic pricing is being used.

Artificial Intelligence 98

Artificial Intelligence Customer Experience Retail IT 98

IBM Big Data Hub

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations.

Customer Experience 85

Customer Experience Artificial Intelligence Analytics Marketing 85

IBM Big Data Hub

JANUARY 15, 2024

Digital transformation trends that drive a competitive advantage Trend: Artificial intelligence and machine learning We’re entering year two of widespread adoption of generative AI tools. Financial services providers increased their usage of APIs to be able to tap into greater ecosystems and connect with more partners.

Digital transformation 78

Digital transformation Customer Experience Artificial Intelligence IoT 78

OpenText Information Management

JANUARY 23, 2024

We, at OpenText, are leading the charge in innovative digital transformation, equipping our customers with essential tools to tackle today’s most complex business challenges. The next generation of innovation will be driven by artificial intelligence (AI) and built on information management.

Cloud 62

Cloud Digital transformation Artificial Intelligence Customer Experience 62

IBM Big Data Hub

DECEMBER 8, 2023

A great customer experience is critical to keep shoppers happy no matter when or how they shop. An AIOps solution, one that applies artificial intelligence to IT operations, also helps you move away from the traditional “break-fix” method to incident management and keep your systems up and running no matter what.

IT 119

IT Customer Experience Artificial Intelligence Cloud 119

IBM Big Data Hub

FEBRUARY 26, 2024

That’s why, alongside the GSMA , IBM recently announced a new collaboration to support the adoption of and skills for generative artificial intelligence (AI) in the telecom industry through the launch of GSMA Advance’s AI Training program and the GSMA Foundry Generative AI program. The telecom industry is no exception.

Cloud 103

Cloud Artificial Intelligence Customer Experience Retail 103

OpenText Information Management

NOVEMBER 22, 2023

We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest rates, inflation, global conflicts, catastrophic weather events, the rise in artificial intelligence such as ChatGPT, to name only a few.

Financial Services 57

Financial Services Artificial Intelligence Customer Experience Content services 57

OpenText Information Management

DECEMBER 1, 2023

As we step into 2024, retailers are poised for yet another transformative year, driven by cutting-edge technologies that promise to reshape the shopping experience.

Retail 57

Retail Artificial Intelligence Security Customer Experience 57

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people.

Financial Services 50

Financial Services Customer Experience Cloud Digital transformation 50

OpenText Information Management

OCTOBER 5, 2023

The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is Enterprise Document Accessibility.

Access 57

Access Artificial Intelligence Compliance Customer Experience 57

Information Management Resources

APRIL 10, 2019

Self-service chatbots, interactive voice response, robotic process automation and intelligent routing are some of the ways organizations can boost satisfaction and loyalty.

Customer Experience 58

Customer Experience Artificial Intelligence 58