OpenText Information Management

JULY 5, 2023

Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the rising expectations of tech-savvy customers. Claims processing accounts for the lion’s share of property and casualty insurers’ expenses.

Artificial Intelligence 52

Artificial Intelligence Insurance Analytics Customer Experience 52

Info Source

JULY 6, 2023

Infosource defines this market segment as software offerings that understand and extract meaningful, accurate, and usable information. THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations? For the new customer, applicant, patient etc.,

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

Reltio

JUNE 12, 2020

1-2 Previous Roles & Companies: Worked as a consultant with general insurers, Lloyd’s market firms, brokers and reinsurers, including Beazley Group and RSA. Summary: Charles specializes in data governance, data quality and data strategy for the insurance industry. Company: DataZed. Years in Position: Over 10 years.

Insurance 52

Insurance Customer Experience B2B MDM 52

Collibra

SEPTEMBER 9, 2022

Wrongly spelled customer name which leads to missed opportunities to communicate with the customer and generate revenue. Incomplete or obsolete information on regional preferences result in failure to unlock new business markets. Duplication of contact details, for example, affects customer experience significantly.

Analytics 92

Analytics Customer Experience Marketing Unstructured data 92

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. Additionally, data-driven insights uncover new sources of revenue such as new products, services, markets, audiences, channels, partners, etc. Customer experiences are unsatisfactory.

Artificial Intelligence 102

Artificial Intelligence Analytics Customer Experience Big data 102

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. See what’s ahead AI can assist with forecasting.

Artificial Intelligence 83

Artificial Intelligence Retail Unstructured data Insurance 83

IBM Big Data Hub

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. ML and DL lie at the core of predictive analytics, enabling models to learn from data, identify patterns and make predictions about future events.

Analytics 96

Analytics Artificial Intelligence Marketing Education 96

IBM Big Data Hub

FEBRUARY 13, 2024

Streamline workflows with personalized content creation, tailored product descriptions and market-ready copy. Design content, ad campaigns and innovative products that build better customer experiences. Many marketing and sales leaders acted rapidly and are already infusing generative AI into their workflows.

Artificial Intelligence 118

Artificial Intelligence Marketing Sales Communications 118

Reltio

MAY 12, 2020

Data innovators support digital and customer experience transformations. They work on important and interesting initiatives like how to use customer data to create connected customer experiences and to drive hyper-personalization at scale. customer centricity. hyper-personalization at scale.

Customer Experience 98

Customer Experience MDM Compliance Insurance 98

OpenText Information Management

APRIL 4, 2024

More customers are focusing on the latter half of the journey There’s a growing appreciation in business of the importance of the post-sale customer journey. Depending on the industry, acquiring a new customer is anywhere from five to 35 times more expensive than retaining an existing one.

Sales 62

Sales B2B Communications Insurance 62

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. Additionally, data-driven insights uncover new sources of revenue such as new products, services, markets, audiences, channels, partners, etc. Customer experiences are unsatisfactory.

Analytics 40

Analytics Artificial Intelligence Customer Experience Big data 40

Reltio

JULY 2, 2019

Martin Squires is a leader with extensive experience in customer insight, marketing analytics & data science. Selected for the last 5 years as a member of the Data IQ Data 100 , Martin has considerable experience helping organisations drive value from building a deeper understanding of their customers.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

OCTOBER 22, 2020

Segment is a Customer Data Platform (CDP) player that focuses exclusively on person data. Its target audience are marketing developers who value Segment’s list of pre-integrated systems. shows how in demand data management technology is as a foundation for connected customer experiences. The premium valuation at $3.2B

Personal data 59

Personal data Marketing Customer Experience Retail 59

AIIM

MARCH 12, 2018

Marketing Automation – Snake Oil, or the Greatest Thing Since Sliced Bread? Getting Ahead of the Disruption Curve is Critical for Insurance Companies. The Next Wave - Content Management + Analytics. 4 Steps to Leverage What You Already Have and Know to Improve Customer Experiences. Which is Tougher? Tip Sheets.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Reltio

JULY 31, 2019

Michele is also a speaker, author and evangelist for the use of analytics to drive better business decision-making. What was your route into technology, data and analytics? I then worked on a large-scale BI project at Coca-Cola, which was where I really started to understand the importance of analytics. I grew up in St.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

Reltio

MAY 14, 2024

Additionally, enterprises recognize the growing need for real-time data to support agile decision-making and personalized customer experiences in the digital age. Data fragmentation and silos are common challenges faced by various industries, including financial services, insurance, B2B, and retail.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. Asia saw a strong recovery of market demand in 2022 while the demand in Latin America increased strongly but remains at a low level.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Info Source

DECEMBER 8, 2023

KEY TAKEAWAYS This vertical market assessment is an integral part of Infosource’s analyst services in the Software practice. We analyse industry sectors in key countries around the world and leverage this knowledge in the regional forecasting of the Capture & IDP market.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. So is having a complete view of the customer across channels.

Customer Experience 69

Customer Experience MDM Data science B2C 69

Info Source

JANUARY 17, 2019

Digital transformation will spike innovations using machine learning, natural language processing and language-based technologies to enhance customer experiences while optimizing back office operations. Following are the specific predictions on how this will happen.

Artificial Intelligence 40

Artificial Intelligence Digital transformation ECM Customer Experience 40

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Economic rent would not exist if markets were perfect, since competitive pressures and perfect access to market information would stabilize supply and demand. Economies of Scale occur when a proportionate saving in costs, market access, distribution, and brand name recognition is gained via increased levels of production.

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98

Reltio

AUGUST 17, 2018

Product Marketing Manager, Reltio. These two factors will largely determine market access, provider endorsement and patient acceptance for a new drug. It’s even more critical for a pre-commercial pharma which is planning to bring its first drug to the market. Ankur Gupta, Sr.

MDM 70

MDM Sales Customer Experience Marketing 70

Bill Schmarzo - Dell EMC

FEBRUARY 20, 2018

The article discusses how Mr. Zok is bringing a Silicon Valley data scientist mentality to help America’s Olympic athletes more effectively leverage data and analytics to win Olympic medals. Figure 1: YTD Statistics, Farmers Insurance Open, January 28, 2018. Figure 5: Profitability Impact from a 5% Increase in Customer Retention.

Analytics 85

Analytics Big data Insurance Marketing 85

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Economic rent would not exist if markets were perfect, since competitive pressures and perfect access to market information would stabilize supply and demand. Economies of Scale occur when a proportionate saving in costs, market access, distribution, and brand name recognition is gained via increased levels of production.

Digital transformation 40

Digital transformation Big data Marketing Artificial Intelligence 40

Reltio

JULY 6, 2018

Product Marketing Manager, Reltio. It allowed them to execute multi-channel marketing campaigns and simplify capabilities for cross-market queries on healthcare providers (HCPs). A top used car retailer consolidated data from 155+ store systems in less than 15 weeks to drive omnichannel customer experience.

MDM 60

MDM Insurance Retail Cloud 60

Bill Schmarzo - Dell EMC

FEBRUARY 20, 2018

The article discusses how Mr. Zok is bringing a Silicon Valley data scientist mentality to help America’s Olympic athletes more effectively leverage data and analytics to win Olympic medals. Figure 1: YTD Statistics, Farmers Insurance Open, January 28, 2018. Figure 5: Profitability Impact from a 5% Increase in Customer Retention.

Analytics 40

Analytics Insurance Marketing Big data 40

ARMA International

SEPTEMBER 27, 2021

Part 1 discussed the key DT business drivers, concepts, and technology trends, how they are transforming organizations and society, and how they are affecting business users and customers. Some technology trends such as real-time data analytics are ongoing, while others are more recent, such as blockchain. Customer Experience Risks.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54