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Customer service trends winning organizations need to follow

IBM Big Data Hub

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Seven new customer service trends that organizations must prioritize Great customer service requires organizations to meet customer needs and expectations wherever they occur.

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Trend Micro addressed two DLL Hijacking flaws in Trend Micro Password Manager

Security Affairs

Trend Micro addressed 2 DLL hijacking flaws in Trend Micro Password Manager that could allow malicious actors to escalate privileges and much more. “ SafeBreach Labs discovered a new vulnerability in Trend Micro Password Manager software.” ” reads the post published by SafeBreach. Another researcher, Tr?

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LibTech EdTech – transition, challenges and contradictions

CILIP

CILIP Copyright COnference 2024 By Gary Horrocks THE summer 2023 issue of UKeiG’s open access journal, eLucidate , featured my reflections on the implications of a Members’ Day presentation by Ken Chad on the “library technology ecosystem". LibTech” becomes “EdTech”.

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One world, one library network

CILIP

One world, one library network. Working Internationally for Libraries Virtual Conference 2021: A free, virtual conference for Public Libraries in the UK and across the world. Public library services around the world have been confronting massive global challenges while embracing innovation and new opportunities.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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Arup Library: 60 years

CILIP

Arup Library: 60 years. Arup Library: 60 years. Key projects include the Sydney Opera House, the Pompidou Centre and the British Library. The first library in the firm?s What follows is a brief overview of 60 years of the Arup Library in London. Early Arup Library. It mentions that ?people

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Ownership rights declining, Physical media rising

CILIP

Ownership rights declining, Physical media rising Libraries are becoming crucial champions of free and equal access to information and entertainment, writes Caroline Ball. Libraries: the solution? billion in sales and constituting a significant 71% of all physical media revenue.

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5 Early Indicators Your Embedded Analytics Will Fail

Many application teams leave embedded analytics to languish until something—an unhappy customer, plummeting revenue, a spike in customer churn—demands change. But by then, it may be too late. In this White Paper, Logi Analytics has identified 5 tell-tale signs your project is moving from “nice to have” to “needed yesterday.".