Remove support chat
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Researcher leaked Conti’s internal chat messages in response to its support to Russia

Security Affairs

A Ukrainian researcher leaked tens of thousands of internal chat messages belonging to the Conti ransomware operation. A Ukrainian researcher leaked 60,694 messages internal chat messages belonging to the Conti ransomware operation after the announcement of the group of its support to Russia. Pierluigi Paganini.

IT 97
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Russian Hackers Are Pretending to Be Microsoft Tech Support

Data Breach Today

Russian Foreign Intelligence Campaign Targets Around 40 Organizations Globally A Russian espionage group attacked multiple organizations to steal credentials using Microsoft Teams chats that appear to originate from technical support.

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You built a chat support channel, so where’s all the user adoption?

DXC Technology

In general, chat adoption rates are still not as strong as clients would like. Those who simply built a chat option with the expectation that users would adopt it by themselves are seeing between 7% to 12% of their volume via chat. Most of these organizations are doing nothing to promote chat as a support channel, […].

IT 64
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AI transforms the IT support experience

IBM Big Data Hub

We know that understanding clients’ technical issues is paramount for delivering effective support service. Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly.

IT 79
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Conti Ransomware Group Diaries, Part I: Evasion

Krebs on Security

A Ukrainian security researcher this week leaked several years of internal chat logs and other sensitive data tied to Conti , an aggressive and ruthless Russian cybercrime group that focuses on deploying its ransomware to companies with more than $100 million in annual revenue. On Sunday, Feb. 16, 2020. . ” GAP #1. 22, 2020, the U.S.

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Meta Platforms expands features for EE2E on Messenger App

Security Affairs

The company announced that over the next few months, its users will continue to see some of their chats gradually being upgraded with end-to-end encryption. “We will notify people in these individual chat threads as they are upgraded. Meta Platforms started gradually expanding testing default end-to-end encryption for Messenger.

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WordPress WP Live Chat Support Plugin Fixes XSS Flaw

Threatpost

A cross-site scripting flaw in a popular WordPress plugin enables an unauthenticated attacker to insert JavaScript payloads into impacted websites.