OpenText Information Management

APRIL 8, 2024

Customer success and customer service are two interconnected functions inside a business. For businesses, customer success revolves around understanding their customers’ goals helping them achieve those objectives with the product or service they acquired to ensure long-term value.

Customer Experience 57

Customer Experience Communications Education Access 57

OpenText Information Management

APRIL 4, 2024

Brands that win in this new era will use customer success to drive transformative change with an eye to the future. What is customer success? Customer success grew out of the boom in SaaS companies. Contact center analytics can help uncover insights that help brands provide better customer journeys.

Sales 62

Sales B2B Communications Insurance 62

Security Affairs

MARCH 7, 2024

The FBI Internet Crime Complaint Center (IC3) 2023 report states that reported cybercrime losses reached $12.5 The 2023 Internet Crime Report published the FBI’s Internet Crime Complaint Center (IC3) reveals that reported cybercrime losses reached $12.5 million, representing a success rate of 71%.” billion in 2023.

Ransomware 117

Ransomware Data breaches Personal data Phishing 117

Security Affairs

DECEMBER 6, 2023

Multiple Atlassian Data Center and Server Products use the SnakeYAML library for Java, which is susceptible to a deserialization flaw that can lead to RCE (Remote Code Execution). CVE-2023-22522 (CVSS score: 9.0) – RCE Vulnerability In Confluence Data Center and Confluence Server. and later.

IT 115

IT Libraries Security Information Security 115

KnowBe4

JULY 20, 2023

New data from the Identity Theft Resource Center (ITRC) covering the first half of this year shows a significant rise in the number of successful cyber attacks focused on stealing corporate data.

Data breaches 91

Data breaches 91

Security Affairs

JULY 25, 2023

Atlassian addressed three vulnerabilities in its Confluence Server, Data Center, and Bamboo Data Center products that can lead to remote code execution. Atlassian has addressed three critical and high severity vulnerabilities impacting the Confluence Server, Data Center, and Bamboo Data Center products.

Libraries 95

Libraries Authentication Security IT 95

OpenText Information Management

MARCH 15, 2024

™ by OpenText™ Customer Success Model. It centers on the tenets of L and, O perate, V alue, and E xpand throughout the entire customer journey. The pivotal first step on that journey is success planning. Effective success planning Expanding upon the foundational principles of our L.O.V.E Its purpose?

IT 67

IT 67

Security Affairs

JANUARY 30, 2024

Resecurity conducted a thorough scan of the Dark Web and identified over 1,572 compromised customers of RIPE, Asia-Pacific Network Information Centre (APNIC), the African Network Information Centre (AFRINIC), and the Latin America and Caribbean Network Information Center (LACNIC), resulting from infostealer infections.

Passwords 127

Passwords Cybersecurity Cloud Access 127

Data Breach Today

APRIL 1, 2019

Global Lead Jeffrey Dant on the Center's Mission and Milestones As financial fraud has evolved, so have the defensive tactics of major banking institutions. Citi's Jeffrey Dant, a former Secret Service agent, discusses Citi's Fraud Fusion Center - it's mission, challenges and early successes.

IT 149

IT 149

The Last Watchdog

MAY 17, 2023

I had a lively conversation at Moscone Center with CEO Juhani Hintikka and CTO Tim Orchard all about something they’re championing as “ outcome-based security.” The efficacy of this approach, they told me, is proving out in the success WithSecure is having with its customers, especially mid-sized companies. “In

Cybersecurity 199

Cybersecurity Security Marketing IT 199

IBM Big Data Hub

MARCH 27, 2024

Still others are wowed by the promise of artificial intelligence (AI) and automation that hyperscale data centers offer. For these reasons, there’s a lot of positive support for going ahead and building a hyperscale data center , customized expressly for this business. What is a hyperscale data center?

Cloud 103

Cloud Marketing Retail Artificial Intelligence 103

Data Breach Today

DECEMBER 30, 2019

As NCSC Head Ciaran Martin Steps Down, Other Countries are Emulating Model Wanted: A new chief executive to assume command of Britain's growing National Cyber Security Center, part of GCHQ. As Ciaran Martin departs, the successful NCSC model he helped create is being widely emulated in many countries. But the U.S.

Security 147

Security 147

OpenText Information Management

JANUARY 30, 2023

Success lies in the organizational knowledge and data locked within its people and information silos. The American Productivity & Quality Center (APQC), through … The post Top factors driving higher demand for Cognitive Search appeared first on OpenText Blogs.

Marketing 104

Marketing Customer Experience Digital transformation IT 104

Data Breach Today

JULY 12, 2019

The success of security operations centers will depend on how well they blend key technologies - including detection, user behavior analytics and orchestration, says Haiyan Song of Splunk, who offers strategic insights.

Analytics 142

Analytics Security 142

The Last Watchdog

APRIL 1, 2024

The technology and best practices for treating cybersecurity as a business enabler, instead of an onerous cost-center, have long been readily available. LW: How can companies effectively measure the success of cybersecurity and privacy integration into their operations? This is a key factor for building trust in your organization.

Cybersecurity 235

Cybersecurity Privacy B2B Risk 235

The Last Watchdog

MARCH 13, 2023

Related: Attack surface management takes center stage. This is also a time for CISOs to strengthen influence, generate goodwill, and dispel the perception of security as cost center by relieving downturn-induced burdens placed on customers, partners, peers, and affected teams. Demonstrate secure practices to customers.

Security 203

Security Insurance Cybersecurity Customer Experience 203

IBM Big Data Hub

NOVEMBER 30, 2023

In their conversation, Arvind and Danny discussed the secret to determining authentic demand and building innovative products that achieve runaway success. Successful innovation requires understanding demand. One example from The Heart of Innovation centers around building a product for recreational fishermen.

Authentication 68

Authentication Marketing IT 68

OpenText Information Management

JULY 4, 2023

By prioritizing enhancement of the agent experience, call centers can unlock their potential to deliver outstanding customer service, drive sales, and achieve revenue growth. This approach recognizes that investing in the well-being and empowerment of call center agents can have a direct impact on the overall success of the organization.

Sales 52

Sales Customer Experience 52

OpenText Information Management

APRIL 10, 2023

In today’s fast-paced and ever-evolving contact center landscape, performance and efficiency are critical factors in achieving business success. To achieve optimal results, contact centers must rely on their agents to perform at their peak, and for that, they must be motivated and engaged.

Customer Experience 62

Customer Experience 62

Security Affairs

AUGUST 13, 2023

Multiple vulnerabilities in CyberPower PowerPanel Enterprise DCIM platform and Dataprobe PDU could expose data centers to hacking. CyberPower is a prominent supplier of data center hardware and infrastructure solutions, with a specific focus on cutting-edge power protection technologies and effective power management systems.

Authentication 95

Authentication Cloud Access Cybersecurity 95

Jamf

OCTOBER 24, 2018

During the Day 2 Keynote, Jamf officially launches Setup and Reset apps and attendees hear Apple success stories from Ohio State University, Sewanhaka Central High School District, UC San Diego Health, Red Lion Hotels and Rituals.

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OpenText Information Management

APRIL 10, 2023

In today’s fast-paced and ever-evolving contact center landscape, performance and efficiency are critical factors in achieving business success. To achieve optimal results, contact centers must rely on their agents to perform at their peak, and for that, they must be motivated and engaged.

Customer Experience 57

Customer Experience 57

Security Affairs

JUNE 3, 2022

Atlassian warned of an actively exploited critical unpatched remote code execution flaw (CVE-2022-26134) in Confluence Server and Data Center products. “Atlassian has been made aware of current active exploitation of a critical severity unauthenticated remote code execution vulnerability in Confluence Data Center and Server.

Mining 141

Mining Authentication Security Cybersecurity 141

The Last Watchdog

MAY 3, 2024

Service providers, data center operators, and enterprises delivering critical infrastructure all face risks from attacks. As organizations tackle the critical need of DDoS protection, the key to success will be a combination of autonomous learning capabilities and operational efficiency.

Risk 229

Risk Security IT 229

Security Affairs

JANUARY 13, 2022

Cisco released security patches to address a critical privilege escalation vulnerability, tracked as CVE-2022-20658, in Unified Contact Center Management Portal (Unified CCMP) and Unified Contact Center Domain Manager (Unified CCDM). A successful exploit could allow the attacker to create Administrator accounts.

Access 111

Access Security IT Cybersecurity 111

Krebs on Security

DECEMBER 8, 2022

The first centers on targeting healthcare organizations that offer consultations over the Internet and sending them booby-trapped medical records for the “patient.” ” Which might explain why their latest scheme centers on trying to frame executives at public companies for insider trading charges.

Ransomware 275

Ransomware Metadata Insurance Encryption 275

Security Affairs

FEBRUARY 21, 2023

Resecurity warns about the increase of malicious cyber activity targeting data center service providers globally. During the 2nd episode of the same campaign, the actor was able to exfiltrate similar records from another data center organization having meaningful footprint in APAC.

Cybersecurity 96

Cybersecurity Passwords Communications Access 96

AIIM

MAY 4, 2021

This AIIM On Air interview explores how artificial intelligence combined with human intuition will herald an unprecedented era of productivity and financial success.

Artificial Intelligence 218

Artificial Intelligence IT 218

Data Breach Today

NOVEMBER 1, 2018

Agency Went Back to the Drawing Board After Initial Effort Got Off to Rocky Start After an initial effort got off to a rocky start, the Department of Health and Human Services has started over, making a second attempt at launching a cyber coordination center that aims to help the healthcare sector improve its defenses and boost information sharing.

IT 135

IT 135

Security Affairs

FEBRUARY 16, 2024

CISA and the Multi-State Information Sharing & Analysis Center (MS-ISAC) published a joint Cybersecurity Advisory (CSA) to provide network defenders with the tactics, techniques, and procedures (TTPs) utilized by a threat actor.

Government 135

Government Authentication Cybersecurity Data breaches 135

eSecurity Planet

FEBRUARY 2, 2022

Tens of thousands of applications that are critical to the operations of data centers around the globe are exposed to the internet, with many secured with default factory passwords, posing a significant cyber risk to enterprises worldwide. Moreover, data centers are rapidly upgrading. Growing Presence of DCIM Software.

Passwords 117

Passwords Marketing Risk Cybersecurity 117

Security Affairs

DECEMBER 27, 2023

Researchers at AhnLab Security Emergency Response Center (ASEC) are warning about attacks targeting poorly managed Linux SSH servers, primarily focused on installing DDoS bots and CoinMiners. Researchers warn of attacks against poorly managed Linux SSH servers that mainly aim at installing DDoS bot and CoinMiner.

Passwords 122

Passwords Access Security IT 122

IBM Big Data Hub

JANUARY 11, 2024

Successful business owners know how important it is to have a plan in place for when unexpected events shut down normal operations. Failover and failback both use data replication and are widely used in DR strategies for data centers and communication networks. Establishing your RTO and RPO are critical steps in your recovery process.

Cloud 98

Cloud Risk Data breaches Communications 98

Collibra

MARCH 11, 2024

With countless sessions, roundtables, and experiences, you will gain the knowledge to embark on a successful data intelligence journey and ensure you are using trusted data in all of your AI models. What you will learn at Data Citizens We all know that AI is at the center of most data strategies today.

Government 91

Government Cloud Metadata Insurance 91

AIIM

JUNE 17, 2021

Artificial Intelligence provides the potential to reengineer and improve core business processes that drive the success of any enterprise organization. Google, Amazon, Microsoft; these are all companies that put Artificial Intelligence at the center of their strategy.

Artificial Intelligence 200

Artificial Intelligence Digital transformation 200