Legendary Help: Modernizing the retail customer experience

Rocket Software

Unfortunately, it has created issues for retailers, as they need modern and agile mobile and web-friendly interfaces for shopping. . A Rocket customer, who provides retail management software to companies across the globe needed help creating more user-friendly web and mobile portals.

Digital Transformation In Retail: The Retail Apocalypse

erwin

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail. In fact, the retail market was expected to grow by more than 3 percent in 2018 , unemployment is low, and wages are at least stable.

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Magecart Spies Payment Cards From Retailer Vision Direct

Data Breach Today

Card-Sniffing JavaScript Posed as Google Analytics Script on Retailer's Sites Online contact lens retailer Vision Direct says it suffered a data breach that exposed customers' names and complete payment card details. Researchers say fake Google Analytics JavaScript designed to capture card details appears to have been planted by the prolific cybercrime gangs known as Magecart

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Managing HR in The Retail Sector in the COVID-19 World

InfoGoTo

A good example of implementing these changes can be found with HR in the retail sector. Traditional retailers, those with physical storefronts, had struggled before COVID-19. Then the pandemic hit and most retailers were declared non-essential and shut down.

Retailer Orvis.com Leaked Hundreds of Internal Passwords on Pastebin

Krebs on Security

Orvis , a Vermont-based retailer that specializes in high-end fly fishing equipment and other sporting goods, leaked hundreds of internal passwords on Pastebin.com for several weeks last month, exposing credentials the company used to manage everything from firewalls and routers to administrator accounts and database servers, KrebsOnSecurity has learned. and founded in 1856, privately-held Orvis is the oldest mail-order retailer in the United States.

Digital transformation in retail

OpenText Information Management

Last month, Target announced its latest figures that showed a remarkable turnaround from the same time the year before. The company said that its digital investment was a big part of this success. Digital transformation can deliver incredible results but some organizations can be blinded by the potential of digital technologies and miss the important … The post Digital transformation in retail appeared first on OpenText Blogs.

Magecart Hits Macy's: Retailer Discloses Data Breach

Dark Reading

The retail giant discovered malicious code designed to capture customer data planted on its payment page

Why small retailers are flocking to this EDI solution

OpenText Information Management

Why is Electronic Data Interchange (EDI) so important to small to medium sized businesses (SMBs) and why is it quickly becoming a necessity? Electronic Data Interchange or EDI is the most commonly used B2B ecommerce technology today.

Retail in 2019 needs security precautions

Thales eSecurity

As the retail industry follows suit with today’s digital transformation, customer expectations are at an all-time high. Retailers are looking to address these demands with interconnected experiences to give customers more personalized and immediate experiences both in-stores and online. They might at first glance, but retailers are now exposing themselves to a whole host of security risks as these connected shopping technologies evolve.

CNIL Adopts Its First Sanction as Lead Supervisory Authority, Fining French Online Shoe Retailer

Hunton Privacy

On August 5, 2020, the French Data Protection Authority (the “CNIL”) announced that it has levied a fine of €250,000 on French online shoe retailer, Spartoo, for various infringements of the EU General Data Protection Regulation (“GDPR”).

Retailers increase cyber security spending, but attacks continue to rise

IT Governance

The UK’s biggest retailers are spending more than ever on cyber security but are continuing to see an alarming rise in cyber attacks and data breaches due to the ever-evolving threat landscape, a report has found. According to The British Retail Consortium’s 2019 Retail Crime Survey , large organisations invested £162 million in cyber defences in the 2017­–18 financial year, an increase of 17% on 2017. Are retailers investing wisely? Retail

DPIAs for retail and hospitality 

IT Governance

It’s relevant for everyone, including retail and hospitality. Retail and hospitality organisations will likely need to conduct several to cover all their processes, both new and existing. Common activities for retail and hospitality requiring DPIAs. To give an idea of what activities may require a DPIA in real terms for the retail and hospitality sectors, here is a non-exhaustive list: CCTV.

It’s time to think twice about retail loyalty programs

Thales eSecurity

As I was starting to write this blog, yet another retail program data breach occurred, for Marriott’s Starwood loyalty program. In this case, it looks as though the attackers had been on the Starwood network for somewhere around three years, mining out their reservations database (keep in mind that Marriott only acquired Starwood in 2016 ). But it looks like my own personal data has been breached – again. But none of these reasons rose to the top in retail.

Retail Cyberattacks Set to Soar 20% in 2019 Holiday Season

Threatpost

A couple of factors this year are making the 2019 holiday shopping season a circus for cybercriminals when it comes to cyberattacks against retail orgs. Podcasts Web Security cyberattack cybercrime emotet holiday shopping holiday shopping security malware Online Security ransomware retail

How my Apple Watch gave me a window into a world of IoT in Retail

OpenText Information Management

So far, the Retail sector has been slow to embrace IoT but it’s beginning to happen. Buying an Apple … The post How my Apple Watch gave me a window into a world of IoT in Retail appeared first on OpenText Blogs. Analytics B2B Integration Business Network Customer Experience Management Omni-Channel Supply Chain Customer Experience internet of things IoT retail supply chain supply chain collaboration

Winning in retail with IBM Watson Knowledge Catalog

IBM Big Data Hub

From reading the news headlines of yet another retail chain closing its stores, one can easily be left with the impression that we’re in a retail apocalypse. But in reality, the overall retail industry is very strong and healthy — especially online

Multiple Retailers Sued Under CCPA for Sharing Data Used to Identify Fraudulent Returns

Hunton Privacy

Earlier this year, The Retail Equation, a loss prevention service provider, and Sephora were hit with a class action lawsuit in which the plaintiff claimed Sephora improperly shared consumer data with The Retail Equation without consumers’ knowledge or consent.

Top 6 predictive analytics software benefits for the Retail industry in 2019

OpenText Information Management

The retail industry is extremely competitive with traditional brick-and-mortar retailers under pressure from online services such as Amazon. Predictive analytics offers huge benefits for retailers as it helps them turn Big Data into actionable insight to better understand and connect with their customers. … The post Top 6 predictive analytics software benefits for the Retail industry in 2019 appeared first on OpenText Blogs.

Retail Banks’ Lofty Goals and Where to Start

InfoGoTo

Retail banks in the United States face a whole host of challenges including customer confidence, regulatory compliance, attracting new customers, cybersecurity, utilizing big data and mastering social media, to name a few. Given these challenges, it’s not so surprising that retail banks would align their priorities with these challenges. While it would be ideal to achieve all eight of these goals, it’s not realistic to do that all at once.

7 Holiday Security Tips for Retailers

Dark Reading

It's the most wonderful time of the year - and hackers are ready to pounce. Here's how to prevent them from wreaking holiday havoc

Retailers are tracking where you shop -- and where you sleep

Information Management Resources

Retailers are following the trail of electronic bread crumbs left by millions of customers. And it’s helping them at a time when the industry is suffering. Customer data Retailers Retail industry Consumer goods industry

Legendary Help: Supporting retailers with efficient and secure payment systems

Rocket Software

In the case of one Rocket client, an IT solutions provider that supplies point-of-sale solutions to thousands of retailers in the U.S., Rolling out software updates can be tedious, but for POS providers, it’s extremely important. Because it can respond to changes quickly, it also allows the POS provider to roll back any problem code. Alongside every good business is great software–and the providers behind it. Keeping businesses running is a team effort.

GDPR – the facts and what it means for the retail sector

IT Governance

With all the noise, however, it’s possible that the key facts haven’t been heard clearly, especially by those in smaller businesses where there isn’t always a defined person to take the lead for IT. The GDPR is not an IT issue. Rather, it is a business issue: organisations in every sector collect, access and use personal data for many purposes – hiring, marketing, sales, customer service and so on. It must be stored only for as long as is necessary.

Retailers Face Many Challenges, Data Security Doesn’t Have to be One of the Them

Thales eSecurity

Retailers and shoppers are leveraging and enjoying many benefits data sharing brings: loyalty programs, personalized experiences, easier product location and ordering, online shopping, mobile access and the list goes on. It also only takes a click for a customer to be gone. Unfortunately, this results in retailers as a top target for cyberattacks. According to the 2019 Thales Data Threat Report – Retail Edition , nearly two thirds (62%) of U.S.

Sports retail giant Decathlon leaks 123 million customer and employee records

IT Governance

Decathlon, the world’s largest sporting goods retailer, has suffered a massive data breach, affecting 123 million customer and employee records. It contained information from the retailer’s Spanish businesses and potentially its UK stores. However, it’s not known how long the information was exposed and whether any malicious individuals accessed it.

Personalizing the retail supply chain with predictive analytics

Information Management Resources

It has never been more critical for retailers to leverage data to create the convenience and the experiences that consumers crave. Predictive analytics Analytics Retail industry Retailers Consumer goods industry

GDPR. Forget bitcoin, data is the new currency of retail

OpenText Information Management

Well, it does if some of the press comment is to be believed. But what if, just if, it’s not that bad? Forget bitcoin, data is the new currency of retail appeared first on OpenText Blogs. Compliance B2B B2B Commerce Data data privacy data protection EIM GDPR gdpr readiness General Data Protection Regulation new business models personal data retail

How data breaches are affecting the retail industry

IT Governance

It seems like there is another one being reported in the news every week. Only time will tell – and we may not have to wait long – but in the meantime, what is the impact of data breaches in the retail industry, and what needs to be done to mitigate them? World-famous retailer Fortnum & Mason suffered a data breach , affecting 23,000 of its customers, through a Typeform service used to collect votes for one of the categories in its food and drink awards.

Putting AI-enhanced analytics at the heart of retail customer experience

OpenText Information Management

How did it know? I hadn’t told it where we were going – there wasn’t an appointment on my calendar. The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. Analytics Customer Experience Management actionable insights AI AI-enhanced analytics artificial intelligence B2B Big Data Customer Experience deep learning Industry machine learning OpenText retail

Retail has a multi-cloud problem…with sensitive data

Thales eSecurity

Digital transformation (DX) is fundamentally impacting all aspects of the economy across every industry, and nowhere is this truer than in retail. DX technologies such as cloud, mobile payments, IoT, Big Data and others have fundamentally changed retailers’ business models, not only by opening new channels to reach customers, but also in how they communicate with, serve, and support them. And with IT security spending increases tapering off, that’s now a requirement.

Are Data Breaches the New Reality for Retail?

Thales eSecurity

As digital transformation takes hold, the retail industry is under siege from cyber criminals and nation states attempting to steal consumers’ personal information, credit card data and banking information. While retailers digitally transform their businesses to better serve the higher demands of their customers, they’re being challenged with safeguarding personal data to protect customers, partners and suppliers’ critical information.

Data monetization: driving the new competitive edge in retail

CGI

Data monetization: driving the new competitive edge in retail. Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their plans and commit resolutely to the path of data monetization. Data has become an essential resource and a key element in the growth strategy of large retail organizations.

Nefilim ransomware gang published Luxottica data on its leak site

Security Affairs

As a vertically integrated company, Luxottica designs, manufactures, distributes and retails its eyewear brands, including LensCrafters, Sunglass Hut, Apex by Sunglass Hut, Pearle Vision, Target Optical, Eyemed vision care plan, and Glasses.com.

7 reasons why retail mobile technology is growing in 2019

Jamf

According to a recent study Jamf commissioned, here are 7 reasons why retail mobile technology is growing in 2019. A powerful Mobile Device Management (MDM) system is key to keeping it all running smoothly

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Information Security and Compliance Through the Prism of Healthcare and Retail

AIIM

Let’s explore how these concepts relate to two specific industries – healthcare and retail. 1 -- Healthcare at the practice level illustrates the challenges of matching small business IT resources with highly complex compliance requirements. 2 -- Retail provides useful lessons in the importance of decentralized capture and the security challenges it creates. compliance healthcare scanning information security information capture retail

FIN11 gang started deploying ransomware to monetize its operations

Security Affairs

The financially-motivated hacker group FIN11 has started spreading ransomware to monetize its cyber criminal activities. In recent attacks, the group was observed deploying the Clop ransomware into the networks of its victims.

Connected Customer 360 Profiles for Retail & Luxury Brands

Reltio

3 Things Data Innovators at Retail & Luxury Brands Have in Common. Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.” But, the most innovative retail and luxury brand leadership teams have 3 common areas of focus when it comes to their customers: They focus on building long-term customer relationships. These are the customer data silos of a retailer that’s undergoing a transformation. It’s unclear.

E-commerce Product Catalog Management for Retailers

Cllax

The retail business has seen a huge jump in sales in the recent years and it is all thanks to the internet. Retailers have seen an increase in sales while. Guest Post

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CGI Client Global Insights: A look at top retail banking trends and priorities

CGI

CGI Client Global Insights: A look at top retail banking trends and priorities. Retail banks continue to grapple with the challenges of digitization, attempting to efficiently manage and evolve a variety of channels, reach people in a broad range of demographics, and invest in emerging technologies to stay ahead of an ever-increasingly competitive marketplace. We summarize the findings and insights from these discussions in the CGI Client Global Insights retail banking report.

How Apple and Jamf are changing retail

Jamf

Read how GOAT, the world's largest digital platform for rare and classic sneakers, streamlines the shopping experience and eliminates 10-15 IT help tickets a day in the process