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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store. They were much less likely to have any meaningful relationship with the product manufacturer unless those products were made and sold locally.

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The Modern Mainframe is Automated, Protected and Connected  

OpenText Information Management

Traditional host systems can be pivotal for digital transformation. Learn how security and automation can bring mainframe access into the modern world. The post The Modern Mainframe is Automated, Protected and Connected appeared first on OpenText Blogs.

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Customer Experience Trends: How To Stand Out From the Crowd

Reltio

Every organization — from mom and pop shops to pharmaceutical manufacturers — must adopt tools and techniques for providing the hyper-personalized experiences customers require at every touchpoint in their journey. . Big ideas like Digital transformation initiatives. Your Customer Experience Is Your Most Valuable Asset.

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The most valuable AI use cases for business

IBM Big Data Hub

Promote cross- and up-selling Recommendation engines use consumer behavior data and AI algorithms to help discover data trends to be used in the development of more effective up-selling and cross-selling strategies, resulting in more useful add-on recommendations for customers during checkout for online retailers.

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The Third Modern Data Management Summit: Making Data Work!

Reltio

Speakers represented life sciences, healthcare, manufacturing, retail, consumer goods, financial services, consulting services, and hi-tech. There were many more exciting sessions and panels from across the industry to guide attendees on the right path for data-driven digital transformation for 2019.

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Process Excellence: A transformational lever to extreme automation

IBM Big Data Hub

What do a Canadian energy company, a Dutch coffee retailer and a British multinational consumer packaged goods (CPG) company have in common right now? All are transforming their procurement operations by leveraging state-of-the-art process mining and intelligent automation technology. dollars annually in direct or indirect procurement.

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AI use cases, job opportunities set to explode this year

DXC Technology

Artificial intelligence (AI) already is changing industries across the world, from manufacturing to healthcare to technology to retail. But the changes really are just beginning; AI’s infiltration of every aspect of our economy, culture, and personal lives will only intensify and accelerate.