Remove Digital transformation Remove Examples Remove Manufacturing Remove Retail
article thumbnail

The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

For example, McKinsey found that 50% of consumers reported they would switch brands if their preferred brand was unavailable due to shortages. How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store.

article thumbnail

The most valuable AI use cases for business

IBM Big Data Hub

Personalize customer experiences The use of AI is effective for creating personalized experiences at scale through chatbots, digital assistants and customer interfaces , delivering tailored experiences and targeted advertisements to customers and end-users. AIOps is one of the fastest ways to boost ROI from digital transformation investments.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Process Excellence: A transformational lever to extreme automation

IBM Big Data Hub

What do a Canadian energy company, a Dutch coffee retailer and a British multinational consumer packaged goods (CPG) company have in common right now? All are transforming their procurement operations by leveraging state-of-the-art process mining and intelligent automation technology. dollars annually in direct or indirect procurement.

Mining 74
article thumbnail

Customer Experience Trends: How To Stand Out From the Crowd

Reltio

Take Subway, for example. Every organization — from mom and pop shops to pharmaceutical manufacturers — must adopt tools and techniques for providing the hyper-personalized experiences customers require at every touchpoint in their journey. . Big ideas like Digital transformation initiatives. Enterprise scalability.

article thumbnail

NEW TECH: Cequence Security deploys defense against botnets’ assault on business logic

The Last Watchdog

One way to grasp how digital transformation directly impacts the daily operations of any organization – right at this moment — is to examine the company’s application environment. Take the airline industry as an example. Related: How new exposures being created by API sprawl.

Security 145
article thumbnail

Companies need help making the dream of digital transformation a reality

IBM Big Data Hub

The term digital transformation gets so much play these days that it’s almost become a cliché But experts from Frost & Sullivan believe that for most organizations, there’s a sizeable gap between dream and reality. Dublin-based Glen Dimplex has sales, manufacturing and distribution facilities around the world.

article thumbnail

5 Steps CPGs Should Take When Considering Direct-To-Consumer (D2C)

Reltio

Learn from industries that have already had to digitally transform the customer experience. The majority is produced in bulk and delivered in tankers or bags of more than 16kg to bakeries or other food manufacturers. In order for retailers to sell flour to consumers, the bags are generally 500g or 1kg in size.