customer-support 
Krebs on Security
FEBRUARY 9, 2024
Until earlier this week, the support website for networking equipment vendor Juniper Networks was exposing potentially sensitive information tied to customer products, including which devices customers bought, as well as each product’s warranty status, service contracts and serial numbers. Sunnyvale, Calif.
Data Breach Today
NOVEMBER 29, 2023
Beware Phishing and Social Engineering Attacks Targeting Passwords, Vendor Warns Identity and authentication giant Okta said the attacker behind its September data breach stole usernames and contact details for all users of its primary customer support system, and warned customers to beware potential follow-on phishing and social engineering attacks. (..)
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Security Affairs
NOVEMBER 3, 2023
Threat actors who breached the Okta customer support system also gained access to files belonging to 134 customers. Threat actors who breached the Okta customer support system in October gained access to files belonging to 134 customers, the company revealed. ” reads the post published by the company.
Krebs on Security
JANUARY 29, 2020
leaked internal customer support data to the Internet, mobile provider Sprint has addressed a mix-up in which posts to a private customer support community were exposed to the Web. A redacted screen shot of one Sprint customer support thread exposed to the Web.
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Security Affairs
OCTOBER 21, 2023
Okta revealed that threat actors breached its support case management system and stole sensitive data that can be used in future attacks. Okta asks customers to upload an HTTP Archive (HAR) file in order to support them in solving their problems and replicating browser activity. ” concludes the advisory.
Data Breach Today
AUGUST 31, 2021
Attackers Socially Engineer Digital Asset Holders on Discord Users of OpenSea, a marketplace for blockchain-based digital assets such as crypto collectibles and non-fungible tokens, are being targeted by scammers pretending to be the company's support staff on Discord.
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Join this exclusive webinar with Ryan McInerny to learn: Cryptocurrency asset market trends How to manage risk and compliance to serve customers safely Best practices for identifying crypto transactions and companies Revenue opportunities with custody arrangements, brokerage fees, account maintenance fees, and lending The roadmap needed for successful (..)
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How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Speaker: Dick Stark and Casey Steenport
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