CGI

MAY 16, 2018

Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like sunscreen, vitamins and toothpaste. Doing digital right for consumer healthcare products. Add new comment.

Customer Experience 40

Customer Experience Big data Mining Analytics 40

erwin

SEPTEMBER 10, 2020

This information is critical to regulatory compliance, change management and data governance not to mention delivering an optimal customer experience. For more information on data lineage, get the free white paper, Tech Brief: Data Lineage. The post Why You Need End-to-End Data Lineage appeared first on erwin, Inc.

Digital transformation 131

Digital transformation Metadata Government Compliance 131

Reltio

MAY 21, 2019

” “So you like the whole experience.” Oh, you want us to leverage customer experience for loyalty?” In the modern connected age, customer expectations have changed. Millennials in particular, place a premium on experience and at times are ready to forego financial rewards of loyalty.

Customer Experience 89

Customer Experience Retail B2C Marketing 89

CGI

JULY 22, 2019

To make a human-centered approach like this work requires interdisciplinary teams that collaborate to define problems strategically by envisioning the customer experience, highlighting key interactions, and identifying constraints and opportunities. read our white paper Industry 4.0:

Manufacturing 66

Manufacturing Digital transformation Customer Experience Paper 66

CGI

FEBRUARY 19, 2018

Strengthening the frontline to create an amazing customer experience. They’re identifying which customer service processes currently performed centrally could be moved to the frontline and performed in front of the customer. Also, download our new Digital Employees white paper. Add new comment.

Digital transformation 70

Digital transformation Customer Experience Paper Marketing 70

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

SEPTEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. Kate Tickner, Reltio. The D.O.M.O.R.E.

Customer Experience 53

Customer Experience Insurance Digital transformation Analytics 53

Reltio

MARCH 15, 2019

Bill Brumlow of Petco is helping his organization successfully offer consistent experience and efficient omni-channel customer journey, while Walt Feldmann of Subway is helping his business counterparts deliver an enhanced customer experience via their mobile loyalty app, all thanks to innovative use of customer data.

B2B 40

B2B Digital transformation Retail MDM 40

Reltio

NOVEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. The D.O.M.O.R.E.

Customer Experience 40

Customer Experience Insurance Digital transformation MDM 40

CGI

AUGUST 30, 2018

It is no longer enough for companies to provide reliable service at competitive prices; they also need to increase efficiency and reduce costs, while delivering a convenient and transparent customer experience (the familiar “do more with less”). This requires a “healthy” asset management strategy. Add new comment.

Risk 40

Risk Customer Experience IoT Access 40

ARMA International

SEPTEMBER 13, 2021

Marketing teams can create and share marketing content such as online blog posts, white papers, e-books, or short videos that can be posted on social media platforms and targeted towards various audiences. Customer Data Platforms (CDP). Digital Experience Platforms (DXP). Figure 4: From Data to Action Using DataOps.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

CGI

APRIL 22, 2020

CGI has identified several common attributes, presented in our white paper, “ Improving business agility in unprecedented times ” and summarized here: Leaders are more agile: Organizations that are outperforming and delivering results invest heavily in innovation management and business agility.

Energy and Utilities 52

Energy and Utilities Retail Marketing Customer Experience 52

Info Source

JANUARY 23, 2018

Kofax TotalAgility is a unified digital transformation platform that digitizes critical touchpoints across high-value customer journeys, such as new customer onboarding, and accelerates those journeys, delivers a more positive customer experience and increases customer loyalty. Supporting Resources.

Marketing 40

Marketing Digital transformation IT Customer Experience 40

Info Source

NOVEMBER 14, 2018

“By eliminating manual website updates, PITT OHIO has reclaimed 90 to 95 percent of a customer service rep’s time, freeing them to tackle higher-value work that is both rewarding and enhances the customer experience.”. Intelligent Automation: Build and Manage Your Digital Workforce with Next-Generation RPA white paper.

Artificial Intelligence 40

Artificial Intelligence B2B Digital transformation Marketing 40