article thumbnail

Application modernization overview

IBM Big Data Hub

skills and infrastructure) Duplicative capabilities (including data) resulting in duplication of business rules and the like give rise to inconsistent customer experience. Duplicative capabilities across applications and channels give rise to duplicative IT resources (e.g.,

Cloud 106
article thumbnail

Part 1: OMG! Not another digital transformation article! Is it about understanding the business drivers?

ARMA International

For example, organizations can re-package video libraries, songs, research, and course material for different audiences – customers, researchers, academics, students, and so on; and they can monetize the content via CaaS. Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience.

article thumbnail

Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

ARMA International

Customer Experience (CX). In the age of DT, organizations must ensure memorable experiences for their customers. They must look at the value of experiences across a range of products and services to increase brand recognition, customer loyalty, market share, business performance, and more.