article thumbnail

[Podcast] Getting to Know Your AIIM19 Keynotes - Blake Morgan and Greg Verdino

AIIM

Blake Morgan Did you know that Blake: Has a weekly podcast - Blake is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. Click here to access our full library of episodes. Want more episodes like this?

article thumbnail

Customer service trends winning organizations need to follow

IBM Big Data Hub

Customer service is a necessary component of this strategy. Good customer service can increase brand loyalty and bad customer service can hurt customer retention. Providing great customer experience is the best way to maintain an organization’s competitive advantage.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

[Podcast] Intelligent Information Management – REAL Opportunities from the Front Lines of Business

AIIM

We believe at the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. Click here to access our full library of episodes. At AIIM, we really believe in that statement, so we’ve been practically screaming it from mountain tops.

article thumbnail

Debunking observability myths – Part 6: Observability is about one part of your stack

IBM Big Data Hub

It is achieved through observing real-time frameworks, performance-monitoring libraries and crash-reporting tools. By integrating observability mechanisms into mobile apps, developers can gain insights into user interactions, performance bottlenecks and errors, helping improve user experience and overall app quality.

article thumbnail

More Companies Are Digitizing Records Than Ever Before

Armstrong Archives

Deliver Better Customer Experiences. Many companies digitize records in order to deliver better customer experiences. The fact that these customer-facing departments have such widespread adoption of digitization tools suggests that improving customer experience is a priority. Consistency.

article thumbnail

[Podcast] Forget What You Think You Know About Records Managers

AIIM

Modern Records Managers are business enablers and using information to drive exiting results like: Improving Customer Experiences. Click here to access our full library of episodes. The truth is, the role of Records Managers and Information Professionals has morphed and elevated into a really powerful and exciting role.

article thumbnail

Shutterstock integration for OpenText Media Management

OpenText Information Management

That’s when you reach for the stock photo library to fill the gap. Traditionally, you have to browse the library to find what … The post Shutterstock integration for OpenText Media Management appeared first on OpenText Blogs. Something (a piece of collateral, a video, instore signage, etc.)