AIIM

APRIL 11, 2019

We believe at the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. And it’s not just us saying it - 79% of organizations realize that they must transform into a true digital business in order to survive….

Digital transformation 82

Digital transformation Customer Experience Records Management Libraries 82

National Archives Records Express

AUGUST 2, 2021

The National Archives and Records Administration has posted its new draft Strategic Plan and is inviting feedback from staff, public and government customers, stakeholders, and colleagues in the archival, historical, and records management communities.

Records Management 49

Records Management Customer Experience Archiving Communications 49

Info Source

NOVEMBER 13, 2023

The market demand for Capture and IDP solutions continues to shift to business applications that automate business transactions, with Records Management being an important but secondary use case. The largest and growing use case is Case Management, such as onboarding and claims.

Information capture 52

Information capture Marketing Records Management Paper 52

AIIM

MARCH 27, 2018

Traditional information governance and records management folks from the content world that focus on “documents” need to get familiar quickly with concepts from the data side of the house, because that is going to be the dominant framework as we move into the era of AI and machine learning. Master data management?

Analytics 89

Analytics ECM Digital transformation Government 89

Info Source

OCTOBER 21, 2022

Data is extracted, validated, and augmented to create the required information for a business process related to an Accounting Workflow, Case Management type applications, to comply with Records Management requirements or to fulfill analytics or discovery needs. The Manufacturing sector recovered strongly in 2021.

Marketing 52

Marketing Digital transformation Sales Paper 52

AIIM

MARCH 12, 2018

Moving Beyond Good Intentions – How to Make Governance a Reality. The Next Wave - Content Management + Analytics. 7 Key Changes in Content Management. 6 Tips on Asset Lifecycle Information Management. 4 Steps to Leverage What You Already Have and Know to Improve Customer Experiences.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Everteam

SEPTEMBER 4, 2019

Aiming to enhance customer experience and consistently deliver on requests and deadlines, they’re going digital to improve connectivity, engagement, and efficiency. To redress these issues, leadership must approach “going digital” in conjunction with information governance solutions.

Digital transformation 40

Digital transformation Information governance Customer Experience Cloud 40

ARMA International

SEPTEMBER 22, 2021

While these RIM practices are still important to help ensure governance, compliance, and manage risks, it is also important to realize that information is both a product and a service. So, information must be readily available to automated systems and business users and customers as a product or a service. Records Management.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

ARMA International

SEPTEMBER 13, 2021

For example, re-packing corporate records can help weave a narrative to promote a brand, enhance corporate social responsibility outreach programs, improve employee loyalty, enhance diversity, equality and inclusion training, and highlight environment, social and governance initiatives. Digital Experience Platforms (DXP).

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. In our analysis of use cases, where new Capture & IDP solutions are deployed, Case Management type use cases (e.g.,

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Info Source

DECEMBER 8, 2023

The lack of Telecoms infrastructure and digital skill development presents a hurdle; however, where investments by local government or overarching organisations close the gap, they will enable in particular economies with young populations. Generative AI solutions present an important opportunity for the integration in IDP solutions.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

The Texas Record

SEPTEMBER 14, 2017

One of the sessions we attended was a presentation by Holly Dolan, Assistant Manager of Records Management for Denton County. We were very impressed by the presentation and the work Denton County has done for improving outreach and promoting awareness of records management. Date: Wednesday, October 18, 2017.

Records Management 64

Records Management Customer Experience Communications IT 64

AIIM

DECEMBER 18, 2017

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 88

Digital preservation Digital transformation Customer Experience Risk 88

AIIM

JULY 24, 2019

Over 40% said they are using it in records management. Accounts Payable/Accounts Receivable, Human Resources, and customer onboarding all ranked high for RPA with capture. Indeed, only 4% said they plan to use RPA without capture. Future Plans. Where are organizations planning to use RPA? Real World Snapshot.

Information capture 109

Information capture Digital transformation Paper Customer Experience 109

ARMA International

SEPTEMBER 27, 2021

Take the example of the pandemic: only some governments engaged pandemic experts to develop actions plans. The end state is to use DT to optimize the use of resources, increase ROI, and improve governance, strategic risk management, and compliance, as illustrated by the five levels in Figure 3. Customer Experience Risks.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54

AIIM

NOVEMBER 12, 2020

Automating Governance and Compliance (Protecting the Garden). With governance and compliance, information professionals are the farmers. We’re the ones who set in place the automated governance and compliance to protect our information. Governance and compliance tasks need to be made as simple as possible (but no simpler).

ROT 160

ROT Digital transformation Compliance Government 160