Customer Experience Financial Services Government Records Management 
Info Source
SEPTEMBER 15, 2023
The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. In our analysis of use cases, where new Capture & IDP solutions are deployed, Case Management type use cases (e.g.,
Info Source
DECEMBER 8, 2023
The lack of Telecoms infrastructure and digital skill development presents a hurdle; however, where investments by local government or overarching organisations close the gap, they will enable in particular economies with young populations. Generative AI solutions present an important opportunity for the integration in IDP solutions.
Expert insights. Personalized for you.
52 
Let's personalize your content