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Is 2018 the Tipping Point in Digital Transformation?

Bill Schmarzo - Dell EMC

The McKinsey article “ Why Digital Strategies Fail ” explains why incumbents fail when embracing digital transformation: Most digital strategies don’t reflect how digital is changing economic fundamentals , industry dynamics, or what it means to compete. Understanding the Economics of Digital Transformation.

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Is 2018 the Tipping Point in Digital Transformation?

Bill Schmarzo - Dell EMC

The McKinsey article “ Why Digital Strategies Fail ” explains why incumbents fail when embracing digital transformation: Most digital strategies don’t reflect how digital is changing economic fundamentals , industry dynamics, or what it means to compete. Understanding the Economics of Digital Transformation.

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

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Digital Preservation -- High Stakes for Finance and Insurance Companies

AIIM

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

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More articles about information management than any sane person should write

AIIM

Over 100 eBooks, Guest articles, and Tip Sheets from the past year or so -- 107 of them to be exact. 2017: A DigitallyTransformative” Year. Digital Preservation – Is Your Current Approach to Managing Long-Term Digital Information Failing the Business? 4 Facts Savvy CFOs Must Know About Process Transformation.

ECM 90
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New Global Impact Report Shines More Light on Rapid Expansion of RPA

Info Source

Must read report combines data from independent research firm and thousands of Automation Anywhere customers. Study shows RPA expansion fueled by digital transformation and business resiliency requirements. .

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Digital Banking Trends Survey Identifies Robotic Process Automation Software as a Promising New Technology

Info Source

Respondents identified RPA as one of the most promising new technologies for automating compliance processes, saving staff time, reducing errors and improving the customer experience. According to Jim Marous, Owner and Publisher of Digital Banking Trends, “Your onboarding process needs to be as fast, seamless and painless as possible.