The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

Digital Transformation is becoming a business mandate. Figure 1: “Driving Business Strategies with Data Science: Big Data MBA” Because in our evolving world, successful digital transformation will be the difference whether a business survives or wilts in the modern economy. Consequently, Professor Sidaoui and I felt it was critical that we prepare our University of San Francisco students for a world where digital transformation was the business norm.

Digital Transformation in 2019: The Top Five Tips CDOs Need to Know


A confluence of technologies – including cloud, AI, ML, and IoT – and new business models disrupting the competitive dynamics of many industries are putting digital transformation at the top of boardroom discussions.

Three tips for mastering digital transformation

Information Management Resources

Organizations that saw real results had and built a unique digital DNA that enabled them to succeed where other similar companies failed or saw far fewer results. Data management Data discovery Data and information management

Is 2018 the Tipping Point in Digital Transformation?

Bill Schmarzo - Dell EMC

The McKinsey article “ Why Digital Strategies Fail ” explains why incumbents fail when embracing digital transformation: Most digital strategies don’t reflect how digital is changing economic fundamentals , industry dynamics, or what it means to compete. Understanding the Economics of Digital Transformation. Most digital transformations fail because organizations misunderstand the economics of a digital business.

9 Ways Uncontrolled Information Stands in the Way of Your Digital Transformation Plans


Most organizations are on some sort of Digital Transformation journey. How can you navigate the changes Digital Transformation brings while staying focused on business growth? How do you avoid disenfranchising employees and losing customers to more digitally savvy competitors? There are TONS of Digital Transformation conferences for C-Suiters. If you were to ask 20 executives, “What is digital?”

5 tips to help insurance CIOs hire digital transformation talent

Information Management Resources

Powerful technologies get all the hype, but human and organizational factors are usually the most important in successful transformations. Recruiting CIO Analytics Core conversions

Utilities Digital Journey Insights (Part 1): Why are utilities playing catch-up in the race to digitally transform?


Utilities Digital Journey Insights (Part 1): Why are utilities playing catch-up in the race to digitally transform? This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation.

5 Ways to Identify User Trends with Surveys

Perficient Data & Analytics

Survey Tip #1: Ask Open-Ended Questions. Survey Tip #2: Learn About Your User. Survey Tip #3: Assess Usability & Training Opportunities. Survey Tip #4: Use a Survey App. Survey Tip #5: Build Focus Groups. Why Guess at User Trends?

5 Takeaways from the Unleashing Innovation Panel at #G2I2018

Perficient Data & Analytics

In the 45-minute session, the panelists shared their stories on how they began the move to cloud-based platforms, their tips for other organizations, and the challenges they’ve faced along the way. Plant the first seed before organically growing your digital transformation.

3 Steps to Overcoming Communication Barriers

Perficient Data & Analytics

Using these three tips will help ensure your communication quality is at peak performance. Companies seeking to evolve and transform need to have tools for effective communication. Communication skills are valuable to teams, especially as they take on digital transformation.

Digital Leaders Tackle Information Chaos at its Origins


In a recent AIIM Industry Watch survey -- State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve -- I asked this question -- “ Agree or Disagree : Digitizing and standardizing business inputs is one of the key bottlenecks for Digital Transformation.” Leaders are agnostic in their technology choices when it comes to handling paper-based and digital information.

5 Ways PDF Solutions Transform Digital Strategy


What if every file—from documents to multimedia—was digital and used the same file format: “File.everything”— wouldn’t that be nice? But we need capable tools– here are 5 ways PDF solutions transform digital strategy with powerful benefits: Rapid Document Conversion.

Avoid Becoming Digital Prey: How to Optimize Operations to Transform Your Business

Perficient Data & Analytics

Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. We’ve compiled the top 10 trends leaders needed to know when it comes to their digital transformation journey. However, the customer experience is just one-half of a successful digital transformation journey.

ECM 40

Developing a PaaS Migration Strategy

Perficient Data & Analytics

Application migrations are often tied to a larger business-level, digital-transformation strategy. The business and IT views then must be aligned to create a comprehensive transformation road map.

Mastering the Art of Data and Analytics to Transform Customer Experience

Perficient Data & Analytics

Research firm Forrester has confirmed that more than 60 percent of executives identified delivering a superior customer experience and creating new sources of customer value as important factors to achieving success as a digital business. Combine this with the emotional elements of making decisions, and it’s clear that mastering the use of this information to transform the customer experience truly becomes an art form. The new digital ecosystem. “Art is never finished.

How to Tackle the Information Chaos Problem


Many organizations are on some sort of Digital Transformation journey – or they should be. Everyone wants to “transform.” But what exactly is Digital Transformation? Ultimately, AIIM believes Digital Transformation is more than conventional change. Digital Transformation is about using information in brand new ways. Standing in the way of most Digital Transformation initiatives is information chaos.

B2C 65

Guide for First-time Interviewers: Assessing Full Stack Developers


However, there are some tips and tricks you can employ to ensure your full stack developer interview goes as smoothly as possible. digital transformation, human resourcesInterviewing full stack developers can be a difficult job.

Tips 59

Is Automation Obtainable? It is in your Accounts Payable Department


A few tips on how to make THIS project THE project: Align AP Automation with the quarterly or annual goals/KPIs of senior execs. finance workflow digital transformation, accounts payable financial process accounting intelligent information management

eBook 68

A pre-Thanksgiving Second Helping - 7 Tip Sheets, 4 eBooks and 4 Guest Columns


Here are some eBooks, Guest Columns, and Tip Sheets you may have missed. 7 Tip Sheets. A Tale of Two Undergraduate Majors – and Digital Preservation. Information Privacy and Security: GDPR is Just the Tip of the Iceberg. Creating a Digital Transformation Strategy that Builds Upon What You Have. 4 Ways Uncontrolled Information Stands in the Way of Your Digital Transformation Plans (Rhinodox).

eBook 46

The Most Valuable Benefit of Salesforce Financial Cloud

Perficient Data & Analytics

Digital transformation impacts every area of an organization, and companies that delay or ignore it risk becoming irrelevant. Tips for increasing user adoption. Advising the Advisor: Are you thinking far enough ahead? Here’s how.

Cloud 52

How the IoT will Impact Healthcare

Perficient Data & Analytics

This high level of monitoring is just the tip of the spear. Customer Experience Data & Analytics Digital Experience Digital Transformation Healthcare High Tech Integration & IT Modernization Life Sciences Mobile Operations Organizational Change Management health alerts healthcare healthcare cost healthcare services internet of medical things internet of things internet of things healthcare iomt IoT machine learning patient engagement patient experiences

IoT 49

5 automation issues that every organization needs to answer about information chaos


Ultimately, AIIM believes Digital Transformation is more than conventional change. Digital Transformation is about using information in brand new ways. 1 -- Understand the shift in process focus to truly drive Digital Transformation.

Einstein, Lightning & More in the Sales Cloud Summer ’18 Release

Perficient Data & Analytics

Guidance and Tips Support Reps Along the Way. As with the Sales Path, each stage of the process contains guidance and tips to assist the reps in this endeavor. The path assists with the standardization and also allows you to adjust the tips and guidance as your business evolves.

Sales 52

Respect Driven Development

Perficient Data & Analytics

GDPR was a tipping point for me because of my views on the benefit, if not necessity, of immutable data sets. Digital Transformation Operations Respect Driven DevelopmentRespect Driven Development is not an attempt to add to the Agile alphabet soup of X Driven Development like TDD, BDD, DDD or FDD. I consider it to be more of an attitude than a process.


How To Use Contracts For Regulatory Compliance Of Cloud Systems

Perficient Data & Analytics

we’ll leave you with some tips and best practices and a summary of the key points. Cloud Data & Analytics Digital Transformation Integration & IT Modernization Life Sciences Operations Regulatory Compliance Strategy 21 CFR Part 11 clinical cloud compliance Data hosting IaaS medical device PaaS pharmaceutical Regulatory SaaS Software Systems technologyIn the previous post in this series, we discussed how to qualify cloud vendors.

Effective change management for your digital evolution – Part 1

TAB OnRecord

A digital evolution is only as effective as the people behind it. This makes effective change management a key factor in any successful digital transformation. Tip #1 – Know the culture No [.] Go digital

Tips 85

Effective change management for your digital evolution – Part 2

TAB OnRecord

In our last post we discussed how you can use change management techniques to challenges of office culture and accountability during a digitization initiative. Tip #3 – Leave no one [.] Go digital

Digitalizing your content - How do you change employee behavior?


You have led the pack in creating a digital transformation strategy but how do you get your employees to engage and help your organization realize its goals? In this article, we look at 5 ways to change your employees behavior and drive digital transformation in your organization.

And the survey said. Make your voice heard on the future of Information Management


84% say that Digital Transformation is “important” or “very important” to their organization. As a bit of a thank you, at the end of the survey you'll automatically get a link to 16 AIIM Tip Sheets. 4 Tips to Prepare for the European General Data Protection Regulation. Digital Disruption & Emerging Markets. The Next Logistics Wave – Digital Trucking. 6 Tips on Asset Lifecycle Information Management.

Digital Preservation -- High Stakes for Finance and Insurance Companies


It is time to think about Digital Preservation differently — as a dedicated capability that keeps long-term information alive and usable and trusted and easily found. AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

More articles about information management than any sane person should write


Over 100 eBooks, Guest articles, and Tip Sheets from the past year or so -- 107 of them to be exact. 2017: A DigitallyTransformative” Year. Digital Preservation – Is Your Current Approach to Managing Long-Term Digital Information Failing the Business? Information Privacy and Security: GDPR is Just the Tip of the Iceberg. Creating a Digital Transformation Strategy that Builds Upon What You Have. Tip Sheets.

ECM 53

How to Prepare for the Future of Healthcare Digital Security

Thales eSecurity

Healthcare’s IT evolution has brought numerous security challenges including regulations, the use of digitally transformative technologies that have created huge amounts of data to store and protect, and the extraordinary value of electronic personal health information (ePHI) to cybercriminals.

7 Habits of a Highly Effective CISO: 2019 Data Security Resolutions

Thales eSecurity

It’s 2019 and data is everywhere – and what you can do with what is at your fingertips is truly transformative. One of our recent blogs highlights tips to help with selecting and confirming trust in your third-party vendors, and this rings true now more than ever.

Amazon Knows What You Want to Buy BEFORE You Buy It

Perficient Data & Analytics

While Walmart is racing to improve digital capabilities by acquiring the men’s clothing store Bonobos, Amazon kept adding offline capabilities by buying Whole Foods Market. These recommendation engines are tipping point between operational and predictive analytics.

‘Tis the season for proliferating payment options…and risk

Thales eSecurity

Digital payment data is created, shared and stored in more places than ever before. Trust is key when it comes to consumers trusting retailers as well as businesses trusting that the security behind new digital payment methods matches the innovation.

Risk 99

Payments in 2018: A look back and ahead


True digital transformation is taking place across the industry. However, our research suggests that, while banks are transforming, there is opportunity to better align with customer expectations. It’ll be interesting to see how TIPS comes to market.

NEW TECH: This free tool can help gauge, manage third-party cyber risk; it’s called ‘VRMMM’

The Last Watchdog

What’s happening is that supply chains are becoming more intricate and far-flung the deeper we move into digital transformation and the Internet of Things. And opportunistic threat actors are proving adept as ever at sniffing out the weak-link third parties in any digital ecosystem. Late last year, Atrium Health disclosed it lost sensitive data for some 2.65 million patients when hackers gained unauthorized access to databases operated by a third-party billing vendor.

Tools 128

Digital Banking Trends Survey Identifies Robotic Process Automation Software as a Promising New Technology

Document Imaging Report

Irvine, CA, June 6, 2018 – Kofax ® , a leading supplier of software to automate and digitally transform information intensive processes, today announced the results of a global survey of 100 leading financial institutions conducted in conjunction with Digital Banking Trends, the banking industry’s innovative resource providing news, analysis and opinion on the business of digital banking, fintech and financial services.

Treating cybersecurity like workplace safety


Cybersecurity is critical to digital transformation, but, more importantly, it must be part of a culture change throughout a government organization. Tips to prioritize cybersecurity. Treating cybersecurity like workplace safety. premanath.puch…. Fri, 07/06/2018 - 00:40.

The blockchain bowling alley: How distributed ledger technology goes mainstream


In banking for instance, smart contracts are being used to transform older EDI systems and mainframe environments. These examples are just the tip of the iceberg, giving a glimpse of how blockchain as the lead pin becomes a catalyst for digital transformation across industries.