Info Source

OCTOBER 8, 2020

CLEVELAND – October 8, 2020 – Hyland , a leading content services provider, announced the release of Hyland Experience Capture (HxC), an intelligent, web-based scanning, classification and data extraction tool, and introduced Hyland RPA , an end-to-end robotic process automation (RPA) suite. About Hyland. Find us at Hyland.com.

Content services 40

Content services Digital transformation Information capture Cloud 40

OpenText Information Management

MAY 2, 2024

It fuels our decision-making, helps us enhance customer experiences, and drives innovation. However, all this data has a big downside: content sprawl. Multiply this process daily across hundreds or even thousands of employees, and it’s easy to see how content starts to snowball. Today’s businesses run on data.

ECM 57

ECM Paper Government Customer Experience 57

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. On top of the time it requires, it can also expose organizations to security and compliance risks and increase the likelihood of human error.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

AIIM

OCTOBER 29, 2019

Records management has traditionally been significantly focused on compliance. Compliance is important; to be sure; the more highly regulated an organization is, the more important compliance is. But while compliance is important, it’s insufficient as a business driver. Defining a New Era of Records Management.

Records Management 92

Records Management Metadata Compliance ROT 92

AIIM

MARCH 12, 2018

From Documents to Content to Data. 10 Strategies to Navigate the Shift from ECM to Content Services. The Achilles Heel of Many Content Management Implementations. The March to Cloud Content Management – Resistance to Cloud Solutions is Futile. How the Move to Content Services Makes CX More Challenging.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Info Source

JUNE 11, 2019

M-Files for Salesforce seamlessly integrates M-Files content services directly within the familiar Salesforce user interface, providing easy access to out-of-the-box document management, compliance and governance features via the user interface where Salesforce users spend most of their time throughout the day.

Access 40

Access Unstructured data ECM Sales 40

AIIM

MARCH 27, 2018

All of the familiar content management tools and products – RPA, content management, capture, workflow, business rules -- are now grouped under the IBM Automation umbrella, specifically under Business Process Automation. Goal: Understand, anticipate, and redefine internal and external customer experiences. Blockchain.

Analytics 89

Analytics ECM Digital transformation Government 89

Attensa

JUNE 4, 2018

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. Automating compliance & governance. Here’s what we discovered: Every organization is on — or should be on! — a Digital Transformation journey. Digitalizing core organizational processes.

Digital transformation 40

Digital transformation ECM Customer Experience Content services 40

OpenText Information Management

MAY 28, 2024

Today’s businesses are challenged to transition their services and offerings into a digital, frictionless customer experience with real-time insights, quick response times, and self-service experiences. 3 This reduces employee productivity, shrinks the bottom line, and taints customer experiences.

Customer Experience 57

Customer Experience ECM Government Information governance 57

AIIM

JUNE 29, 2021

Automating Governance and Compliance. The Extension of Content Services to the Cloud. The Extension of Content Services to the Cloud. We break these up into five key categories of actions or aspirations: Creating and Capturing Information. Extracting Intelligence from Information. Improving Downstream Processes.

Artificial Intelligence 209

Artificial Intelligence Content services Cloud Paper 209

ARMA International

SEPTEMBER 13, 2021

Part 2 will discuss the critical factors for a successful DT journey, because organizations need to do a “mind-shift” from traditional records and information management (RIM) practices to content services (CS). The customer can be internal to the organization or external, such as partners and regulators. Content Services (CS).

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

AIIM

JANUARY 26, 2023

Incorporation of core content management capabilities directly in file platforms themselves (Office365, Amazon, Google, IBM/Box, DropBox) and collapsing prices for storage. Expanding and increasingly challenging national and regional compliance and regulatory demands — and the growth of cloud and privacy “nationalism.”

Blockchain 104

Blockchain ECM Analytics Compliance 104

AIIM

JANUARY 10, 2018

It is about using information in brand new ways to enable innovation and enrich customer experiences. For organizations to digitally transform, they need a much broader and more “consumable” content toolkit than was offered by ECM – or by (Gartner’s term) “Content Services”. Automating compliance & governance.

ECM 95

ECM Digital transformation Customer Experience Analytics 95

ARMA International

SEPTEMBER 27, 2021

Part 2 discussed the critical factors for a successful DT journey, because organizations need to do a “mind-shift” from traditional records and information management (RIM) practices to content services (CS). Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54