OpenText Information Management

APRIL 8, 2024

The function is engaged throughout the customer journey from initial access to post-implementation. It involves constant communication and support to ensure the success of the customer. They play a vital role in retaining and expanding customer relationships.

Customer Experience 57

Customer Experience Communications Education Access 57

OpenText Information Management

MARCH 26, 2024

AI is also being leveraged to anonymize patient studies used to feed Large Language Models (LLMs) for clinical insights, peer collaboration, education, and teaching rounds. In the realm of chronic disease management, AI was shown making strides by offering personalized care plans based on the analysis of vast amounts of patient data.

Digital transformation 57

Digital transformation Communications Education Analytics 57

IBM Big Data Hub

JANUARY 18, 2024

Speak customers’ language Your customers can contact your chatbot from almost any country globally. Offer self-service options Customers often prefer to complete simple tasks independently. They can eliminate prolonged wait times in phone-based customer support and email or live chat support.

Sales 97

Sales Artificial Intelligence Communications Marketing 97

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 69

Customer Experience Artificial Intelligence Communications Digital transformation 69