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The total patient experience: reflections from HIMSS 2024

OpenText Information Management

AI is also being leveraged to anonymize patient studies used to feed Large Language Models (LLMs) for clinical insights, peer collaboration, education, and teaching rounds. In the realm of chronic disease management, AI was shown making strides by offering personalized care plans based on the analysis of vast amounts of patient data.

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Impact of agent experience management on customer success and service

OpenText Information Management

The focus is on providing exceptional customer service, which may involve technical support issues and educating customers. This includes comprehensive training programs, access to updated knowledge bases, and efficient communication channels. Well-equipped agents are better prepared to handle diverse customer needs.

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6 Ways to elevate the Salesforce experience for your users

IBM Big Data Hub

A highly skilled ecosystem is a loyal and effective one, and educated customers are advocates for the brand. This means making your product information, knowledge articles and other content easily accessible, searchable and filterable. Enable users to serve themselves and each other. Empower your users to be your advocates.

Cloud 71
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Getting Certified in Records Management

The Texas Record

However, there are several organizations that do offer such programs for those in records management to undertake to further their education and assert the skills learned in a professionally-recognized way. This page lays out what will qualify you to sit for the exam. IGP Certification. ARMA offers the IGP Certification.

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End of Mainstream Support for Dynamics AX 2009 and AX 2012

Ascent Innovations

Self Service Support (Microsoft Knowledge Base, Microsoft Help & Support Site). Self Service Support (Microsoft Knowledge Base & Microsoft Help & Support Site). Educate yourself on exactly what Microsoft will and won’t do to once Mainstream Support ends. Security update support. Warranty Claims.

Cloud 53
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Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

Instead of forcing the customer to communicate in your home language, enterprise-grade chatbots can support multiple languages and can even make an educated guess based on the initial input, whether it’s in chat, text or voice. Your potential market is worldwide.

Sales 91
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Transforming customer service: How generative AI is changing the game

IBM Big Data Hub

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.