National Archives Records Express

AUGUST 2, 2021

The National Archives and Records Administration has posted its new draft Strategic Plan and is inviting feedback from staff, public and government customers, stakeholders, and colleagues in the archival, historical, and records management communities.

Records Management 49

Records Management Customer Experience Archiving Communications 49

Thales Cloud Protection & Licensing

MARCH 14, 2023

It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet.

Privacy 71

Privacy Retail Customer Experience B2C 71

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

Digital-only banks and Fintechs are expected to grow “at a compound annual rate of about 23.41%” from 2021-2026. The digital customer experience, openness of modern banking, and flexibility of hybrid IT are essential to their business success. It is no different in banking, where digital-only banks are growing rapidly.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

Thales Cloud Protection & Licensing

DECEMBER 20, 2023

Businesses leverage these technologies to gain a competitive edge, from optimizing operations to personalizing customer experiences. It necessitates the development of new models for governance, management, and security. However, integrating autonomous entities into collaborative networks is not without its challenges.

Cybersecurity 83

Cybersecurity Blockchain Artificial Intelligence Encryption 83

IBM Big Data Hub

MAY 25, 2023

The Center of Excellence (CoE) already has more than 1,000 consultants with specialized generative AI expertise that are engaging with a global set of clients to drive productivity in IT operations and core business processes like HR or marketing, elevate their customer experiences and create new business models.

Artificial Intelligence 103

Artificial Intelligence Marketing Customer Experience Cloud 103

Info Source

OCTOBER 21, 2022

Billion US$ in 2026. The automation of manual process steps that are critical to process customer facing business transactions is increasing in importance due to a shortage of skilled workers and unfavorable cost structures driven by growing inflation. Billion US$ in 2026. The Manufacturing sector recovered strongly in 2021.

Marketing 52

Marketing Digital transformation Sales Paper 52

IBM Big Data Hub

OCTOBER 4, 2023

Artificial intelligence (AI) is now at the forefront of how enterprises work with data to help reinvent operations, improve customer experiences, and maintain a competitive advantage. The first step for successful AI is access to trusted, governed data to fuel and scale the AI. from 2022 to 2026.

Metadata 81

Metadata Analytics Artificial Intelligence Data science 81