Management of Public Records and FOI: Closing the Gaps in Responsiveness
ARMA International
FEBRUARY 26, 2020
The researchers concluded that a reference to FOI laws had a positive impact on responsiveness, nearly doubling it, while moral appeals had no impact when compared to the neutral letter. Thus, the response rate might be even lower for laypeople without a university connection, despite the use of a legal tone.
Let's personalize your content