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Management of Public Records and FOI: Closing the Gaps in Responsiveness

ARMA International

The researchers concluded that a reference to FOI laws had a positive impact on responsiveness, nearly doubling it, while moral appeals had no impact when compared to the neutral letter. Thus, the response rate might be even lower for laypeople without a university connection, despite the use of a legal tone.

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Favourite Things

Archives Blogs

As well as correspondence with publishers and publicists, annotated cover artwork drafts, and press cuttings the collection features several letters from fans to the author. However, the letter quickly changes tone and they express in very certain terms their disappointment in what they see as severe flaws in one of his latest novels.

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Lola Hayes and “Tone Pictures of the Negro in Music”

Archives Blogs

Hayes’ series Tone Pictures of the Negro in Music sought to highlight African-American composers and was frequently referred to as The Negro in Music. The script for Tone Pictures of the Negro in Music hosted by Lola Hayes on March 24, 1944.

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

An organization’s customer service vision can set the tone for the employees to understand how important their role is in the delivery of excellent customer service. While estimates vary by industry, it is well documented that it costs significantly more to recruit a new customer than to retain existing ones.

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The most valuable AI use cases for business

IBM Big Data Hub

AI is not yet loading the dishwasher after supper—but can help create a legal brief, a new product design, or a letter to grandma. Using machine learning (ML), AI can understand what customers are saying as well as their tone—and can direct them to customer service agents when needed.

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1966 National Book Awards: Janet Flanner, Arthur M. Schlesinger Jr., James Dickey and Katherine Anne Porter

Archives Blogs

The award for Arts and Letters is presented to Janet Flanner for her Paris Journal, 1944-65. But the high polish of her prose, contrasting with a willingness to engage with “unladylike” material, gives her work a unique tone.

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WNYC Keeps on Truck’n: Nearly a Century of ‘Mobile Units’

Archives Blogs

The truck itself is a 1937 Chevrolet, streamlined, and finished in aluminum with fenders and wheels of ultramarine blue…two-tone lettering. Another is duplication of equipment to avoid any possibility of an embarrassing breakdown during some conspicuously public occasion. The flag of the city flies from the central staff.