article thumbnail

Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1. Organizations therefore should invest in educational resources like frequently asked questions (FAQs) and larger informational databases to provide a wealth of information to those who prefer finding the answer on their own.

article thumbnail

Successful Information Management: What's Standing in Your Way?

AIIM

These quotes are from survey participants showing real-life perspectives: "Those who say "we've always done it this way" are not forward-thinking and hold back progress. 8 Tips for Fighting Money, Focus, and Cultural Restraints Around Change Management. Educate potentially stressed individuals on why changes need to occur.

Education 265
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

In the World of Legal Tech, Tomorrowland is Here: Observations from ILTACON

eDiscovery Daily

For one, seemingly few of the 3,400 attendees complained about the long walks in 90-degree heat required to attend educational sessions and meetings. The full survey results will be published soon. Wade Goldt, COO, Helient, shared tips on involving stakeholders early on.

Cloud 69
article thumbnail

Are your staff GDPR trained? Find out what you need to do

IT Governance

That’s hardly a surprise, given how few resources organisations dedicate to educating their staff on how to handle sensitive information. Read our 7 tips for GDPR staff awareness training to find out more. Take a look at our range of staff awareness training solutions >> Take our survey.

GDPR 77
article thumbnail

Are your staff GDPR trained? Find out what you need to do

IT Governance

That’s hardly a surprise, given how few resources organisations dedicate to educating their staff on how to handle sensitive information. Read our 7 tips for GDPR staff awareness training to find out more. Take a look at our range of staff awareness training solutions >> Take our survey.

GDPR 77
article thumbnail

Watch out for scams as Brexit confusion intensifies

IT Governance

See also: Government surveys further education providers before Brexit. Plus, when you sign up for the course, you’ll receive a free monthly security awareness newsletter that provides updated tips. UK data protection law and Brexit. How will UK organisations share data with the EU in no-deal Brexit?

article thumbnail

Only 53 Percent of Surveyed Security Officers Are Confident in Security of Data by Third Parties: Cybersecurity Trends

eDiscovery Daily

As always, hat tip to Sharon Nelson of the Ride the Lightning blog for her coverage of the report. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance.