Info Source

OCTOBER 9, 2019

These include invoices, claims, new account opening and customer onboarding documents, purchase orders, bills of lading and contracts – content that impacts revenue and the customer experience. Currently, up to 90% of enterprise content is unstructured and growing up to 65% per year, according to Cognilytica.

Unstructured data 40

Unstructured data Customer Experience Cloud Marketing 40

Collibra

SEPTEMBER 9, 2022

Wrongly spelled customer name which leads to missed opportunities to communicate with the customer and generate revenue. Incomplete or obsolete information on regional preferences result in failure to unlock new business markets. Duplication of contact details, for example, affects customer experience significantly.

Analytics 92

Analytics Customer Experience Marketing Unstructured data 92

IBM Big Data Hub

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company.

Insurance 56

Insurance Digital transformation Compliance Cloud 56

CGI

OCTOBER 14, 2019

However, these repositories are too “after the event” to support machine learning and other advanced AI and analytics programs, which often need access to real-time data. The other issue with big data is that it contains structured data, whereas AI and analytics can use unstructured data.

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

Info Source

JUNE 11, 2019

In September of 2018, Salesforce announced their Customer 360 initiative with the goal to “unify the customer experience on the world’s #1 CRM platform.” ” According to Datamation, an eWeek research and analysis firm, “Unstructured data represents 85 percent or more of corporate data.”

Access 40

Access Unstructured data ECM Sales 40

Info Source

MARCH 5, 2019

March 4 , 2019 – NICE (Nasdaq: NICE) today announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. Hoboken, N.J.,

Unstructured data 53

Unstructured data Artificial Intelligence Digital transformation Customer Experience 53

Info Source

NOVEMBER 8, 2018

6, 2018 – Ephesoft, an industry leader in enterprise content capture and data discovery solutions, today announced a new Global Partner Program designed to meet the changing needs of its diverse partner ecosystem. Overall, Ephesoft’s program is designed to enable solution creation for its customers around the world.

Unstructured data 45

Unstructured data Cloud Marketing Customer Experience 45

Collibra

JUNE 25, 2021

Duplication of contact details, for example, affects customer experience significantly. Marketing campaigns suffer if some prospects get missed out while some may get contacted again and again. Duplicate data increases the probability of skewed analytical results. The most common data quality problem statements.

Analytics 59

Analytics Customer Experience Unstructured data Metadata 59

IBM Big Data Hub

DECEMBER 1, 2023

This approach can accelerate speed to market by providing enhanced capabilities for the development of innovative products and services to help grow the business, and it can also improve the overall customer experience. Several prominent companies in every geography are working with IBM on their core modernization journey.

Insurance 108

Insurance Digital transformation Customer Experience Cloud 108

Reltio

JANUARY 28, 2021

Third generation MDMs are fast approaching—some argue they’ve arrived—and understanding the business trends ushering them can help you create a better master data management strategy and power your business processes and goals. . 1 Customer-Centricity. Slack’s openness to customer feedback to add new features. . Examples: .

MDM 98

MDM IoT Customer Experience Unstructured data 98

OpenText Information Management

APRIL 15, 2024

OpenText™ Aviator Search : We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation. Looking for more?

Cloud 96

Cloud Analytics Digital transformation Customer Experience 96

OpenText Information Management

APRIL 15, 2024

OpenText™ Aviator Search : We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation. Looking for more?

Cloud 94

Cloud Analytics Digital transformation Customer Experience 94

ARMA International

SEPTEMBER 22, 2021

Another example is when sensitive information is removed from transaction data after meeting operational requirements, but the data is kept for analytical processing such as market research and trend analysis. Leveraging a cloud-first approach also allows organizations to deliver new market-leading solutions more expediently.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

IBM Big Data Hub

SEPTEMBER 13, 2023

Generative AI holds all the potential to innovate beyond today’s process, technology and people constraints to a future where supply chains are foundational to delivering operational outcomes and a richer customer experience. There simply isn’t enough time or investment to uplift or replace these legacy investments.

Customer Experience 75

Customer Experience Unstructured data Blockchain Cloud 75

IBM Big Data Hub

JANUARY 10, 2024

Today’s AI technology has a range of use cases across various industries; businesses use AI to minimize human error, reduce high costs of operations, provide real-time data insights and improve the customer experience, among many other applications. Traditionally coded programs also struggle with independent iteration.

Artificial Intelligence 84

Artificial Intelligence Unstructured data Data science Customer Experience 84

Reltio

JANUARY 28, 2021

It also powers your real-time operations across digital channels and human interactions such as call center and sales so you can deliver omnichannel connected customer experiences and boost NPS scores. What data you use, how you structure it, and who can access it all hinges on preserving data quality in legacy MDM systems.

MDM 98

MDM Customer Experience Marketing Government 98

Reltio

OCTOBER 9, 2022

It's often unstructured and usually doesn't fit neatly into databases. By processing big data, retailers can get insights into their entire supply chain. Marketers can effectively generate customer profiles and touchpoints for hyper-personalized messaging. Benefits of a Big Data Management Plan. Data Quality.

Big data 52

Big data MDM Unstructured data Analytics 52

CGI

OCTOBER 31, 2018

Emerging trends are creating numerous opportunities to unlock new customer experiences and business models for the digital economy, with advanced analytics serving as the differentiator in achieving operational, commercial and customer engagement excellence. Advanced analytics and automation: The business focus.

Energy and Utilities 40

Energy and Utilities Analytics Digital transformation Customer Experience 40

IBM Big Data Hub

AUGUST 4, 2023

Data within a data fabric is defined using metadata and may be stored in a data lake, a low-cost storage environment that houses large stores of structured, semi-structured and unstructured data for business analytics, machine learning and other broad applications.

Analytics 66

Analytics Artificial Intelligence Digital transformation Access 66