IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 86

Artificial Intelligence Retail Unstructured data Insurance 86

Collibra

SEPTEMBER 9, 2022

Duplication of contact details, for example, affects customer experience significantly. Duplicate data increases the probability of skewed analytical results. Looking at the recent experience, the need to improve the quality of data for COVID-19 and subsequent pandemics is evident more than ever. Description.

Analytics 110

Analytics Customer Experience Marketing Unstructured data 110

Info Source

JUNE 11, 2019

In September of 2018, Salesforce announced their Customer 360 initiative with the goal to “unify the customer experience on the world’s #1 CRM platform.” ” According to Datamation, an eWeek research and analysis firm, “Unstructured data represents 85 percent or more of corporate data.”

Access 40

Access Unstructured data ECM Sales 40

CGI

OCTOBER 14, 2019

However, these repositories are too “after the event” to support machine learning and other advanced AI and analytics programs, which often need access to real-time data. The other issue with big data is that it contains structured data, whereas AI and analytics can use unstructured data.

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

Info Source

MARCH 5, 2019

March 4 , 2019 – NICE (Nasdaq: NICE) today announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. Hoboken, N.J.,

Unstructured data 53

Unstructured data Artificial Intelligence Digital transformation Customer Experience 53

Info Source

NOVEMBER 12, 2019

“With NLP and ML now native to the platform, Kofax customers are improving speed-to-value by understanding unstructured content in an automated manner and deriving value to determine next best actions,” said Chris Huff , Chief Strategy Officer at Kofax.

Digital transformation 40

Digital transformation Unstructured data Communications Customer Experience 40

IBM Big Data Hub

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company.

Insurance 56

Insurance Digital transformation Compliance Cloud 56

Collibra

JUNE 25, 2021

Duplication of contact details, for example, affects customer experience significantly. Duplicate data increases the probability of skewed analytical results. Looking at the recent experience, the need to improve the quality of data for COVID-19 and subsequent pandemics is evident more than ever. Description.

Analytics 59

Analytics Customer Experience Unstructured data Metadata 59

IBM Big Data Hub

AUGUST 28, 2023

Named entity recognition (NER): NER extracts relevant information from unstructured data by identifying and classifying named entities (like person names, organizations, locations and dates) within the text. Popular algorithms for topic modeling include Latent Dirichlet Allocation (LDA) and non-negative matrix factorization (NMF).

Mining 56

Mining Marketing Artificial Intelligence Customer Experience 56

Info Source

NOVEMBER 8, 2018

This program provides forward-thinking partners with more stake in the game, more money in their pockets and an even better-defined path to work with Ephesoft as they help customers worldwide solve unstructured data problems through best-of-breed cloud, hybrid and on-premise solutions.”. Enabling Solution Creation.

Unstructured data 45

Unstructured data Cloud Marketing Customer Experience 45

IBM Big Data Hub

DECEMBER 1, 2023

This approach can accelerate speed to market by providing enhanced capabilities for the development of innovative products and services to help grow the business, and it can also improve the overall customer experience. Several prominent companies in every geography are working with IBM on their core modernization journey.

Insurance 104

Insurance Digital transformation Customer Experience Cloud 104

Reltio

JANUARY 28, 2021

Slack’s openness to customer feedback to add new features. . MDM’s Role: Incorporating all transactions and interactions, unstructured data from social media, help chats, video, and audio to create a single view of customer overhauls a company’s ability to understand their customers’ needs. . #2 Examples: .

MDM 98

MDM IoT Customer Experience Unstructured data 98

OpenText Information Management

APRIL 15, 2024

OpenText™ Aviator Search : We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation.

Cloud 73

Cloud Analytics Digital transformation Customer Experience 73

OpenText Information Management

APRIL 15, 2024

OpenText™ Aviator Search : We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation.

Cloud 52

Cloud Analytics Digital transformation Customer Experience 52

AIIM

MAY 20, 2020

Exceptions can be caused by a number of reasons, including unstructured data (like a contract or a conversation), semi-structured data (like an invoice or a form), new formats, or a system error. “Are we experiencing a lot of exceptions?” Can’t make the live event?

IT 135

IT Unstructured data ECM Customer Experience 135

IBM Big Data Hub

SEPTEMBER 13, 2023

Generative AI holds all the potential to innovate beyond today’s process, technology and people constraints to a future where supply chains are foundational to delivering operational outcomes and a richer customer experience. There simply isn’t enough time or investment to uplift or replace these legacy investments.

Customer Experience 72

Customer Experience Unstructured data Blockchain Cloud 72

IBM Big Data Hub

JANUARY 10, 2024

Today’s AI technology has a range of use cases across various industries; businesses use AI to minimize human error, reduce high costs of operations, provide real-time data insights and improve the customer experience, among many other applications. Traditionally coded programs also struggle with independent iteration.

Artificial Intelligence 81

Artificial Intelligence Unstructured data Data science Customer Experience 81

OpenText Information Management

JUNE 27, 2018

One of the big advantages of doing business in a digital world is being able to make use of the data exhaust left by practically every action and interaction—from what a person buys on Amazon to what newspapers or magazines they read, who they’re Facebook-chatting with and what time they drove across the Golden Gate … The post Give the people (..)

Unstructured data 44

Unstructured data Customer Experience Financial Services Artificial Intelligence 44

IBM Big Data Hub

JULY 6, 2023

It can ingest unstructured data in its raw form (e.g., It also enables the use of large data sets, earning the title of scalable machine learning. That capability is exciting as we explore the use of unstructured data further, particularly since over 80% of an organization’s data is estimated to be unstructured.

Artificial Intelligence 59

Artificial Intelligence Unstructured data Data structuring Customer Experience 59

Reltio

OCTOBER 9, 2022

Benefits of a Big Data Management Plan. Forbes reported that 95 percent of businesses say they struggle to manage unstructured data. Big data management involves understanding the 5Vs of big data and using the right tools, technologies, people and processes to manage it effectively. Challenges in Managing Big Data.

Big data 52

Big data MDM Unstructured data Analytics 52

Reltio

JANUARY 28, 2021

It also powers your real-time operations across digital channels and human interactions such as call center and sales so you can deliver omnichannel connected customer experiences and boost NPS scores. What data you use, how you structure it, and who can access it all hinges on preserving data quality in legacy MDM systems.

MDM 98

MDM Customer Experience Marketing Government 98

ARMA International

SEPTEMBER 22, 2021

Process control of equipment and large industrial plants has evolved over time from control panels in machinery to sensors that use wireless transmission to feed the data to a central location for processing. Customer Experience (CX). In the age of DT, organizations must ensure memorable experiences for their customers.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

CGI

OCTOBER 31, 2018

Emerging trends are creating numerous opportunities to unlock new customer experiences and business models for the digital economy, with advanced analytics serving as the differentiator in achieving operational, commercial and customer engagement excellence. Advanced analytics and automation: The business focus.

Energy and Utilities 40

Energy and Utilities Analytics Digital transformation Customer Experience 40

IBM Big Data Hub

AUGUST 4, 2023

Data within a data fabric is defined using metadata and may be stored in a data lake, a low-cost storage environment that houses large stores of structured, semi-structured and unstructured data for business analytics, machine learning and other broad applications.

Analytics 62

Analytics Artificial Intelligence Digital transformation Access 62