IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 89

Artificial Intelligence Retail Unstructured data Insurance 89

IBM Big Data Hub

SEPTEMBER 26, 2022

In B2B or B2C circles, a 360-degree view of customers or citizens offers a holistic, comprehensive picture of a person based on data collected from all touch points. This drives business value by creating more effective outcomes as well as more personalized customer experiences.

B2C 52

B2C Analytics B2B Digital transformation 52

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 69

Customer Experience Artificial Intelligence Communications Digital transformation 69

erwin

JUNE 11, 2020

Businesses in the travel industry can analyze historical trends on travel peak travel seasons and customer Key Performance Indicators (KPI) and can adjust services, amenities, and packages to match customer needs. Educators can provide a more valuable learning experience and environment for students.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Digital Transformation is becoming a business mandate. Figure 1: “Driving Business Strategies with Data Science: Big Data MBA” Because in our evolving world, successful digital transformation will be the difference whether a business survives or wilts in the modern economy. Key Digital Economic Concepts.

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98

Collibra

JANUARY 25, 2019

Collibra organized a Data Governance and Business Transformation seminar in Paris recently, bringing together data managers from the financial, retail, transportation, and logistics industries. Digital transformation remains a central business initiative that relies on data. What Forrester describes as “Data Governance 2.0”

Government 40

Government Digital transformation Customer Experience Metadata 40

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Digital Transformation is becoming a business mandate. Figure 1: “Driving Business Strategies with Data Science: Big Data MBA” Because in our evolving world, successful digital transformation will be the difference whether a business survives or wilts in the modern economy. Key Digital Economic Concepts.

Digital transformation 40

Digital transformation Big data Marketing Artificial Intelligence 40

Information Governance Perspectives

MAY 10, 2020

This is about everybody being on the same page and it’s where a number of these subsequent steps and processes flow from, like the education you’re going to provide, the communications, and so forth. Privacy makes data governance ethical and tangible, and compliance leaders understand that.

Compliance 52

Compliance Information governance Privacy Data Privacy 52

OpenText Information Management

DECEMBER 13, 2023

In many ways, the year 2023 seems like a table-setter for a seismic 2024. We have two escalating regional wars with global impact, an economy that can’t seem to find its footing, and a looming U.S. presidential election that seems inevitably headed toward a rematch of two leaders with historically low levels of popularity.

Customer Experience 62

Customer Experience Digital transformation IT Education 62

ARMA International

SEPTEMBER 27, 2021

Now information technologies and the information revolution are again transforming society. The COVID-19 pandemic further accelerated the transformation from many years to just a couple of years. This 3-part series discusses digital transformation (DT) from several perspectives. Customer Experience Risks.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54

IBM Big Data Hub

MAY 26, 2023

The core banking application landscape involves multiple applications (both legacy and custom off-the-shelf) that are integrated and surfaced across multiple customer experiences, including mobile. Consider large financial services organization going through core banking modernization.

Cloud 80

Cloud Energy and Utilities Financial Services Digital transformation 80

Info Source

DECEMBER 8, 2023

At the same time the digital divide continues to widen, leaving geographies in less wealthy emerging markets, and in particular in rural areas further behind. We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

AIIM

JANUARY 10, 2018

First, we agreed that technology is not the endgame; rather, Digital Transformation is the endgame. It is about using information in brand new ways to enable innovation and enrich customer experiences. Digitalizing core organizational processes. A Look Ahead. Let’s celebrate together in San Antonio at AIIM18.

ECM 94

ECM Digital transformation Customer Experience Analytics 94

AIIM

JUNE 29, 2021

If you’ve been paying attention to the research we conduct and the educational information we share, you know that AIIM describes Intelligent Information Management (IIM) as all the things you want to do with, or get from, your organization’s information. The Extension of Content Services to the Cloud.

Artificial Intelligence 208

Artificial Intelligence Content services Cloud Paper 208

Information Governance Perspectives

JULY 23, 2020

We’re going to discuss some of the specific products that are leading this communication and digital transformation revolution, some of the cybersecurity aspects of using these tools, and I’m eager to hear from you as to how it’s affecting the way that YOU work and support YOUR clients and business partners. They’re everywhere.

Cybersecurity 52

Cybersecurity Passwords Risk IT 52

Reltio

FEBRUARY 6, 2019

Manish Sood , CEO, Reltio will look at how leading digital organizations are using technology to meet the trust, privacy and customer experience needs today and preparing for the future. will discuss the digital transformation journey at HP and how data management at scale helped enabled the transformation.

MDM 40

MDM Digital transformation Big data Analytics 40

CILIP

MAY 17, 2019

Tom argues that whilst almost all public and private institutions need to adapt to life in a digital era, funders have a form of double challenge that makes digital transformation twice as tricky. Reforming for digital. ?Most Most organisations trying to cope with the digital age need to get good at meeting people?s

Digital transformation 40

Digital transformation Customer Experience IT Education 40

AIIM

JULY 30, 2018

In “ The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve ,” AIIM made the case that every organization is on – or should be on! – a Digital Transformation journey.

Digital transformation 83

Digital transformation Customer Experience ECM Analytics 83

AIIM

JULY 30, 2018

In “ The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve ,” AIIM made the case that every organization is on – or should be on! – a Digital Transformation journey.

Digital transformation 80

Digital transformation Customer Experience ECM Analytics 80

IBM Big Data Hub

JUNE 29, 2023

Manufacturing has undergone a major digital transformation in the last few years, with technological advancements, evolving consumer demands and the COVID-19 pandemic serving as major catalysts for change. Digitalization and Industry 4.0

Manufacturing 60

Manufacturing Artificial Intelligence Energy and Utilities Digital transformation 60