Case Study, Customer Experience and Marketing - Information Management Today

In the fragmented insurance landscape, let’s unify customer experience

Thales Cloud Protection & Licensing

MARCH 5, 2023

In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product. has a long history of providing customer-friendly insurance products in the Dutch market. case study here.

Customer Experience

Customer Experience Insurance B2C B2B

IBM ranked #1 for AI lifecycle software market share in IDC report

IBM Big Data Hub

FEBRUARY 2, 2022

Amidst this era of digital reinvention, IBM lays claim to an impressive streak of AI market leadership. In the latest IDC market share report, IBM was ranked #1 in AI Life-Cycle Software , with the largest 2020 market share at 13.7% and +46.6% y/y based on the most recent data available. [1] Doc # US47391721, July 2021. [2]

Marketing

Marketing Digital transformation Artificial Intelligence Cloud

Business process reengineering (BPR) examples

IBM Big Data Hub

APRIL 25, 2024

An early case study of BPR was Ford Motor Company, which successfully implemented reengineering efforts in the 1990s to streamline its manufacturing processes and improve competitiveness. Now, Finance of America is primed to deliver enhanced services—such as debt advisory—that will help promote lifetime customer loyalty.

Analytics

Analytics Communications Marketing Manufacturing

Webinars

Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

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Banking on mainframe-led digital transformation for financial services

IBM Big Data Hub

JULY 31, 2023

Here are some great use cases of banks that went beyond simply restarting modernization initiatives to significantly improve the value of their mainframes in the context of highly distributed software architectures and today’s high customer-experience expectations. No more mucking with green screens here.

Financial Services

Financial Services Digital transformation Computer and Electronics Analytics

Why You Need to Use Case Studies in Sales and Marketing (and How to Start Now)

Case studies are proof of successful client relations and a verifiable product or service. They persuade buyers by highlighting your customers' experiences with your company and its solution.

Sales

The software-defined vehicle: The architecture behind the next evolution of the automotive industry

IBM Big Data Hub

DECEMBER 8, 2023

According to a GMI report , the global software-defined vehicle (SDV) market is expected to achieve a CAGR of 22.1% Furthermore, AI engineering, supported by platforms like watsonx, enables a personalized customer experience. between 2023 and 2032.

Computer and Electronics

Computer and Electronics Manufacturing Cloud Customer Experience

Study: Software Vendors Needed A 3rd-Party Monetization Solution. Here’s Their Experience Using Thales’ Sentinel

Thales Cloud Protection & Licensing

MARCH 23, 2023

Study: Software Vendors Needed A 3rd-Party Monetization Solution. Here’s Their Experience Using Thales’ Sentinel divya Thu, 03/23/2023 - 09:50 It’s 2023, and if you are a software provider, you’ll lose market relevance if you do not monetize your software to maximize revenue. CX improved.

Sales

Sales Customer Experience Marketing Manufacturing

Understanding Changing Software Delivery Trends and Key Strategies for Growth

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience

Customer Experience Cloud Access Compliance

Understanding Changing Software Delivery Trends and Key Strategies for Growth

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience

Customer Experience Cloud Access Compliance

Connected Customer 360 Profiles for Retail & Luxury Brands

Reltio

JUNE 22, 2020

Customer Data Silos Lead to Disconnected Customer Experiences. While there’s a lot of great strategy work happening to improve customer experience in retail and luxury brands, often it’s happening in silos. And, there’s usually a huge, gaping hole in that strategy: customer data. Digital Team. Services Team.

Retail

Retail MDM Customer Experience Analytics

How Reltio’s MDM Energized Schneider’s Data Transformation

Reltio

JUNE 22, 2023

The company needed to ensure that critical customer attributes and relationships were complete, consistent, and accurate so they could understand the customer journey and support key business functions. For more information about Schneider’s MDM journey, read our case study.

MDM

MDM Sales Customer Experience Artificial Intelligence

Digital transformation examples

IBM Big Data Hub

JANUARY 29, 2024

In a moment’s notice, customer expectations and market conditions can change. There are several examples, or case studies, of successful digital transformation across a range of different industries. Your business needs to be prepared to handle such an event.

Digital transformation

Digital transformation Artificial Intelligence Cloud Blockchain

Business process management (BPM) examples

IBM Big Data Hub

APRIL 4, 2024

Through BPM, disparate data sources—including spend data, internal performance metrics and external market research—can be connected. Notifications can be generated to update customers about the status of their requests. This reduces response times and improves customer experience by making service more consistent.

Compliance

Compliance Mining Risk Marketing

Working internationally

CILIP

NOVEMBER 7, 2020

Case Studies. collection s policy, marketing and audience plans, and a membership scheme. Other lessons learned from the research included: the customer experience is vitally important to success. Marketing and communications. Customer service and experience. reference library? Stock policy.

Libraries

Libraries e-Delivery Government Communications

Information Management Today

In the fragmented insurance landscape, let’s unify customer experience

IBM ranked #1 for AI lifecycle software market share in IDC report

Webinars

Trending Sources

Business process reengineering (BPR) examples

Webinars

Banking on mainframe-led digital transformation for financial services

Why You Need to Use Case Studies in Sales and Marketing (and How to Start Now)

The software-defined vehicle: The architecture behind the next evolution of the automotive industry

Study: Software Vendors Needed A 3rd-Party Monetization Solution. Here’s Their Experience Using Thales’ Sentinel

Understanding Changing Software Delivery Trends and Key Strategies for Growth

Understanding Changing Software Delivery Trends and Key Strategies for Growth

Connected Customer 360 Profiles for Retail & Luxury Brands

How Reltio’s MDM Energized Schneider’s Data Transformation

Digital transformation examples

Business process management (BPM) examples

Working internationally

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