Remove Case Study Remove Customer Experience Remove Government Remove Marketing
article thumbnail

IBM ranked #1 for AI lifecycle software market share in IDC report

IBM Big Data Hub

Amidst this era of digital reinvention, IBM lays claim to an impressive streak of AI market leadership. In the latest IDC market share report, IBM was ranked #1 in AI Life-Cycle Software , with the largest 2020 market share at 13.7% and +46.6% y/y based on the most recent data available. [1] Explainability. Robustness.

article thumbnail

Business process management (BPM) examples

IBM Big Data Hub

Through BPM, disparate data sources—including spend data, internal performance metrics and external market research—can be connected. Notifications can be generated to update customers about the status of their requests. This reduces response times and improves customer experience by making service more consistent.

article thumbnail

Working internationally

CILIP

Case Studies. collection s policy, marketing and audience plans, and a membership scheme. A Government review of library provision led to the establishment of the India Public Library Movement (IPLM). John was invited to work with the Local Government Management Agency on a plan for the future of the service.