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Modern Identity Customer Identity Zero Trust View this panel discussion about deployment strategies and real case studies surrounding identity modernization initiatives

Award-winning loyalty and rewards program personalizes online experiences

OpenText Information Management

When loyalty is your business, how do you support and engage your members and offer the best digital experience? Jet Privilege turned to personalizing the web experience, tailored to the needs of its members, encouraging loyalty in return. Since its formation in 2014, the rewards management company and frequent flyer program of Jet Airways has … The post Award-winning loyalty and rewards program personalizes online experiences appeared first on OpenText Blogs.

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A case study on the use of iBeacon technology at a major theme park

CGI

A case study on the use of iBeacon technology at a major theme park. In my last blog , I shared the potential value of Apple’s iBeacon technology in transforming the passenger experience and transport operations. CGI, in fact, has used it to enhance park management and the customer experience for one of the largest theme parks in Northern Europe. A table of case study on the use of iBeacon technology at a major theme park.

Manufacturing 4.0? Industry 4.0? It’s all digital manufacturing to me

OpenText Information Management

This three-day event was full of presentations, case studies and discussions on the journey to Manufacturing 4.0. I recently attended the Manufacturers Leadership Summit hosted by Frost & Sullivan in LA.

Connected Customer 360 Profiles for Retail & Luxury Brands

Reltio

Retail and luxury brand leaders may use different terms to describe customers, including “clients” or “guests.” But, the most innovative retail and luxury brand leadership teams have 3 common areas of focus when it comes to their customers: They focus on building long-term customer relationships. Innovative leadership teams recognize that their customer data is one of their most unique, differentiating and valuable assets. For example, is this customer price sensitive?

Salesforce DMP, Financial Services Cloud & B2B Analytics Intro

Perficient Data & Analytics

Self-Service or Bust: Why Connected Customer Portals are Vital to Customer Experience. What You Need to Know About Financial Services Cloud: A Case Study. Salesforce focused on improving technician workflows, data security, the dispatcher experience, Lightning Community updates, and upgrading the Android app in this release. Self-Service or Bust: Why Connected Customer Portals are Vital to Customer Experience.

Connect with Perficient at #Kscope18

Perficient Data & Analytics

Visit us at booth #312 to meet with subject matter experts and thought leaders and learn how we’ve leveraged our extensive expertise in Enterprise Performance Management (EPM) , Enterprise Resource Planning (ERP) , Business Intelligence and Analytics (BI) , and Customer Experience (CX) to drive digital transformation for our customers. Perficient’s Oracle consultants are certified to deliver the official Oracle course curriculum to customers via onsite training classes.

Notes and observations about the 2012 intranet innovation award winners

ChiefTech

Very few social business platform vendors featured in the awards, but it was good to catch this winner in the list, who are a SocialText customer. Incidentally, the NSW Department of Education is also a Socialtext customer (see below). Hansen, who are also a IntranetPrisen 2010 winner (see this case study (PDF) about their SharePoint project). Scott Corporation (see this case study about their SharePoint project).

Webinar: Simple Ways to Turn Your Records Liaisons Into Records Ambassadors

The Texas Record

This case study shows how the launch, and eventual revamping, of this program has impacted records management across Denton County. An application of these lessons-learned could enhance the customer experience for records administrators both with and without liaison programs. In July, some staff were fortunate enough to attend the annual NAGARA Conference in Boise, ID.