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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 95
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Sports retail giant Decathlon leaks 123 million customer and employee records

IT Governance

Decathlon, the world’s largest sporting goods retailer, has suffered a massive data breach, affecting 123 million customer and employee records. It contained information from the retailer’s Spanish businesses and potentially its UK stores. Avoid basic errors with staff awareness training.

Retail 131
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DPIAs for retail and hospitality 

IT Governance

It’s relevant for everyone, including retail and hospitality. Retail and hospitality organisations will likely need to conduct several to cover all their processes, both new and existing. Common activities for retail and hospitality requiring DPIAs. The ICO also has excellent guidance on exactly when to carry out a DPIA.

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Automated governance and trustworthy AI

IBM Big Data Hub

Governments and regulatory bodies around the world are working to establish safety standards. The proposed rules aim to govern automated valuation models to protect borrowers. The announcement highlighted the crucial role of training data, and the terrible consequences of using data that “fails to represent American society.”.

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Finance sector must simplify staff awareness training

IT Governance

In a report published last month , the FCA urged organisations to tackle staff awareness training at all levels, and to ensure the lessons are simple and appropriate to the environment that employees work in. Organisations need to make staff awareness training a board-level priority. Staff awareness training is a crucial part of this.

Retail 66
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Data breaches and cyber attacks quarterly review: Q3 2021

IT Governance

IT Governance discovered 266 security incidents between July and September 2021, which accounted for 185,721,284 breaches records. If you find yourself facing a cyber security disaster, IT Governance is here to help. Notably, there has been a decline in data breaches and cyber attacks in the retail sector compared to Q2 (18 vs 41).

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How to responsibly scale business-ready generative AI

IBM Big Data Hub

Possibilities are growing that include assisting in writing articles, essays or emails; accessing summarized research; generating and brainstorming ideas; dynamic search with personalized recommendations for retail and travel; and explaining complicated topics for education and training. What is watsonx.governance?

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