Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. Read on to learn how Mobius helps customers manage content from capture to distribution, and more of the highlights from IDC’s research.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

OpenText Information Management

APRIL 22, 2019

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. Digital … The post Achieving digital transformation in the insurance industry appeared first on OpenText Blogs.

Digital transformation 92

Digital transformation Insurance Financial Services Customer Experience 92

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

Financial Services 57

Financial Services Customer Experience Insurance Retail 57

Collibra

APRIL 9, 2021

Recapping a discussion moderated by Stijn Christiaens and featuring insurance data experts from Deloitte UK . Insurance is a data-intensive business. Insurance companies need data to better assess risks and price policies competitively, but also profitably. Drivers for cloud adoption.

Insurance 59

Insurance Cloud Data science Analytics 59

OpenText Information Management

MAY 17, 2021

In an industry generally known for slow adoption of technology, one insurance business discovered that the COVID-19 pandemic provided the catalyst it needed to prioritize digital transformation.

Insurance 67

Insurance Digital transformation Communications Customer Experience 67

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. One example of this is in insurance.

Financial Services 51

Financial Services Customer Experience Cloud Digital transformation 51

The Last Watchdog

MARCH 13, 2023

In other words, they shouldn’t detail how cybersecurity spending drives revenue and that cuts to the security program directly affect relationships and requirements with three key constituencies: customers, insurers, and regulators. Demonstrate secure practices to customers.

Security 204

Security Insurance Cybersecurity Customer Experience 204

OpenText Information Management

JULY 5, 2023

Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the rising expectations of tech-savvy customers. Claims processing accounts for the lion’s share of property and casualty insurers’ expenses.

Artificial Intelligence 52

Artificial Intelligence Insurance Analytics Customer Experience 52

OpenText Information Management

DECEMBER 17, 2020

New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a pandemic-impacted world. Over September and … The post Banking must improve digital experiences across the customer journey appeared first on OpenText Blogs.

Digital transformation 109

Digital transformation Customer Experience Paper Insurance 109

OpenText Information Management

AUGUST 22, 2022

The last two years have been the ultimate use case for empathy-driven communications in customer experience management. The pressure is on to get every interaction right and … The post Communications for a new business reality appeared first on OpenText Blogs. The disruption has lasting impact for businesses.

Communications 62

Communications Customer Experience Digital transformation Insurance 62

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge.

Customer Experience 114

Customer Experience Cloud Data migration Digital transformation 114

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Thu, 12/07/2017 - 15:43.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

CGI

DECEMBER 5, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Tue, 12/05/2017 - 17:24.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

Info Source

JULY 6, 2023

THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations? For example, if your experience as an end customer in an interaction with your bank, insurance carrier, car dealer etc. For the new customer, applicant, patient etc.,

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

CGI

MAY 27, 2016

Time and tide waits for no man – IoT in Insurance. This old saying could also be applied for what is happening in the insurance market with IoT and that given the drive behind IoT in both the consumer and business markets. For example, car insurance could be varied between theft and fully comprehensive when the Car is not being used.

Insurance 40

Insurance IoT Marketing Manufacturing 40

OpenText Information Management

JANUARY 12, 2021

What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? For example, in … The post Three use cases for cloud fax in financial services appeared first on OpenText Blogs. The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 89

Financial Services Cloud Customer Experience Paper 89

Info Source

JUNE 7, 2023

Regardless, many have one thing in common: improving the customer experience. Fresneda: The biggest one, at least in the United States right now, is clearly insurance. If I’m an insurance company, I have to spread my risks. So I’ve got 10s of thousands to millions of customers around the world.

Insurance 52

Insurance Marketing Customer Experience Compliance 52

IBM Big Data Hub

OCTOBER 30, 2023

A leading insurance player in Japan leverages this technology to infuse AI into their operations. Real-time analytics on customer data — made possible by DB2’s high-speed processing on AWS — allows the company to offer personalized insurance packages.

Analytics 86

Analytics Retail Cloud Insurance 86

OpenText Information Management

OCTOBER 25, 2021

Data maturity is about maximizing the value of your data to answer business questions, empower employees and deliver an improved customer experience. Most financial institutions are striving to combine … The post Bridging the data ‘achievement gap’ for financial services appeared first on OpenText Blogs.

Financial Services 62

Financial Services Customer Experience Insurance 62

OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

OpenText Information Management

NOVEMBER 21, 2019

There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found that highly satisfied customers are two and a half times more likely to open new accounts or buy new products with their existing bank than those who are merely satisfied.

Customer Experience 62

Customer Experience Financial Services Insurance Analytics 62

OpenText Information Management

NOVEMBER 1, 2021

The organization specializes in insurance, investment services, and both personal and commercial banking. … The post Financial institution leverages OpenText and AWS powered solution for personalized digital experiences at scale appeared first on OpenText Blogs.

Insurance 52

Insurance Communications Customer Experience 52

OpenText Information Management

FEBRUARY 12, 2019

We recently wrote a blog on how AI in Financial Services can improve customer experience. It came as a bit of a surprise as … The post AI in Financial Services is growing, but there’s a way to go appeared first on OpenText Blogs. Then, my bank showed me that there’s still some work to be done. Let me explain.

Financial Services 53

Financial Services Customer Experience Digital transformation IT 53

Reltio

MAY 12, 2020

Data innovators support digital and customer experience transformations. They work on important and interesting initiatives like how to use customer data to create connected customer experiences and to drive hyper-personalization at scale. customer centricity. hyper-personalization at scale.

Customer Experience 98

Customer Experience MDM Compliance Insurance 98

IBM Big Data Hub

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 107

Insurance Digital transformation Customer Experience Cloud 107

John Battelle's Searchblog

JANUARY 26, 2015

The post Metromile: A FitBit for Your Car appeared first on John Battelle's Search Blog. But earlier this month I met with another perfect exemplar: Metromile , a company that is already upending industrial-age assumptions about what “insurance” should be.**. But I get ahead of myself. Simple, no?

Insurance 102

Insurance Data science Customer Experience Financial Services 102

IBM Big Data Hub

APRIL 10, 2024

Developer Experience: A truism is emerging in the software industry: good developer experience leads to great customer experience. Start your continuous modernization effort now with Cloud Pak for Applications The post The future of application delivery starts with modernization appeared first on IBM Blog.

Cloud 98

Cloud Marketing Customer Experience Risk 98

OpenText Information Management

APRIL 4, 2024

More customers are focusing on the latter half of the journey There’s a growing appreciation in business of the importance of the post-sale customer journey. Depending on the industry, acquiring a new customer is anywhere from five to 35 times more expensive than retaining an existing one. Forbes , 2022.

Sales 62

Sales B2B Communications Insurance 62

OpenText Information Management

APRIL 5, 2019

Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment products and insurance offerings, including car, home and life insurance.

Communications 48

Communications Insurance Paper Customer Experience 48

IBM Big Data Hub

JANUARY 18, 2024

They can eliminate prolonged wait times in phone-based customer support and email or live chat support. Chatbots are instantly accessible to multiple users, enhancing the customer experience by promptly addressing their interests and concerns. Providing fast and accurate answers helps build long-term customer relationships.

Sales 96

Sales Artificial Intelligence Communications Marketing 96

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

CGI

AUGUST 7, 2018

Insurers should stop focussing on digital engagement with customers and instead focus on developing their role as an important provider of services to and with those organisations that have a daily role in customer lives. So, if this is the new reality, what do insurers should do? Tue, 08/07/2018 - 23:17.

Insurance 40

Insurance Financial Services Customer Experience Analytics 40

OpenText Information Management

JANUARY 5, 2023

As we move into 2023, FSIs will need to focus their increasing IT spend and direct their attention to delivering on the total experience for their customers and employees and on environmental, social and governance initiatives … The post Top predictions for financial services in 2023 appeared first on OpenText Blogs.

Financial Services 103

Financial Services Government Customer Experience Content services 103

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations.

Artificial Intelligence 102

Artificial Intelligence Analytics Customer Experience Big data 102

Rocket Software

NOVEMBER 16, 2021

Engaging automation can ensure around-the-clock compliance for highly regulated industries such as financial services, insurance, healthcare and cybersecurity that often rely on legacy technology. This prioritizes the personal interactions that make a real impact on customer experiences.

Customer Experience 52

Customer Experience Financial Services Insurance Compliance 52

Reltio

JANUARY 29, 2020

These home warranties have been a boon for the insurance industry because this segment grows 3.1% How to Become a Customer Satisfaction Leader. It ultimately requires a trusted customer experience. Being recognized as a customer satisfaction leader is a huge PR success and cannot be underestimated.

Customer Experience 52

Customer Experience Manufacturing B2C B2B 52