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Customer service trends winning organizations need to follow

IBM Big Data Hub

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Seven new customer service trends that organizations must prioritize Great customer service requires organizations to meet customer needs and expectations wherever they occur.

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Security Affairs newsletter Round 439 by Pierluigi Paganini – International edition

Security Affairs

ALPHV/BlackCat ransomware gang hacked the hotel chain Motel One FBI warns of dual ransomware attacks Progress Software fixed two critical severity flaws in WS_FTP Server Child abuse site taken down, organized child exploitation crime suspected – exclusive A still unpatched zero-day RCE impacts more than 3.5M

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5 Major Cybersecurity Trends to Know for 2024

eSecurity Planet

As 2023 draws to an end and cybersecurity budgeting is nearly complete, it helps to consider the year’s events and try to predict next year’s trends. After receiving input from industry experts and doing my own analysis of the year’s driving forces, I identified five major cybersecurity trends. Bottom line: Prepare now based on risk.

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AI & ML Cybersecurity: The Latest Battleground for Attackers & Defenders

eSecurity Planet

Machine learning (ML) and artificial intelligence (AI) have emerged as critical tools for dealing with the ever-growing volume and complexity of cybersecurity threats. The technology also predicts potential attacks and automatically responds to threats by identifying specific trends and cycles. Intrusion and malware detection.

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New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

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Anomaly detection in machine learning: Finding outliers for optimization of business functions

IBM Big Data Hub

In this blog we’ll go over how machine learning techniques, powered by artificial intelligence, are leveraged to detect anomalous behavior through three different anomaly detection methods: supervised anomaly detection, unsupervised anomaly detection and semi-supervised anomaly detection.

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Watsonx: a game changer for embedding generative AI into commercial solutions

IBM Big Data Hub

The watsonx platform, along with other IBM AI applications, libraries and APIs help partners more quickly bring AI-powered commercial software to market , reducing the need for specialized talent and developer resources. Given this trend, companies should be looking for ways to embed generative AI into their customer care portals.

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