Thales Cloud Protection & Licensing
MARCH 14, 2023
It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet.
Info Source
OCTOBER 21, 2022
Billion US$ in 2026. The automation of manual process steps that are critical to process customer facing business transactions is increasing in importance due to a shortage of skilled workers and unfavorable cost structures driven by growing inflation. Billion US$ in 2026. CAPTURE SOFTWARE FORECAST.
Info Source
FEBRUARY 20, 2023
This also includes use cases related to Customer Experience Management, primarily addressed by RPA or AI vendors. email and electronic sourced inputs) caused by growing virtual B2C and B2B interactions. Please contact Petra Beck at pb@info-source.com or +491704567908 for information about our analyst services.
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