2026 B2B B2C Customer Experience 
Info Source
FEBRUARY 20, 2023
This also includes use cases related to Customer Experience Management, primarily addressed by RPA or AI vendors. These growing input types correlate strongly with the expanding communication channels in the B2B environment, a trend that has accelerated during the pandemic.
Info Source
OCTOBER 21, 2022
Billion US$ in 2026. The automation of manual process steps that are critical to process customer facing business transactions is increasing in importance due to a shortage of skilled workers and unfavorable cost structures driven by growing inflation. Billion US$ in 2026. CAPTURE SOFTWARE FORECAST.
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