Thales Cloud Protection & Licensing

MARCH 14, 2023

It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet.

Privacy 71

Privacy Retail Customer Experience B2C 71

Info Source

OCTOBER 21, 2022

The demand for Capture & IDP solutions in 2021 was particularly strong in North America, where sales grew in double digits, including some projects that had been delayed due to the pandemic in 2020. We saw a continued strong demand for Case Management use cases as part of the digitalisation of end customer facing processes.

Marketing 52

Marketing Digital transformation Sales Paper 52

Info Source

FEBRUARY 20, 2023

This also includes use cases related to Customer Experience Management, primarily addressed by RPA or AI vendors. email and electronic sourced inputs) caused by growing virtual B2C and B2B interactions. Please contact Petra Beck at pb@info-source.com or +491704567908 for information about our analyst services.

Marketing 52

Marketing Artificial Intelligence B2B Paper 52