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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store. They were much less likely to have any meaningful relationship with the product manufacturer unless those products were made and sold locally.

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Streamlining supply chain management: Strategies for the future

IBM Big Data Hub

The challenges continue: one 2023 survey found 44% of companies had to make changes in the past year due to issues with their supply chain footprint, and 49% said supply chain disruptions had caused planning problems. Here’s how companies are using different strategies to address supply chain management and meet their business goals.

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More than half of consumers would consider legal action if their data was compromised during a breach

Thales Cloud Protection & Licensing

Those across the manufacturing and utilities industries had the highest preparedness rates at 91%, while retail had the lowest across both countries at 78%. The survey was issued in November 2018 by Censuswide. Base number of survey participants. Base number of survey participants. Manufacturing & Utilities.

GDPR 82
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62% of organisations unaware of the GDPR

IT Governance

There is an alarming lack of awareness across all industries about the EU General Data Protection Regulation (GDPR) , according to a government survey. Almost two thirds (62%) of respondents hadn’t heard of the Regulation, and only about 10% had taken steps to meet its compliance requirements. Preparing for the GDPR.

GDPR 63
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CILIP and Nielsen Book announce major new partnership

CILIP

As a leading provider of services to the book industry, Nielsen Book aids the discovery and purchase, distribution and measurement of book borrowing to help libraries meet the needs of their users. The first event was held in May 2019 and CILIP is looking ahead to another meeting of industry representatives later in the year.

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AI in commerce: Essential use cases for B2B and B2C

IBM Big Data Hub

Disapproval of brands or retailers that use AI is as high as 38% among older generations, requiring businesses to work harder to gain their trust. Only 14% of surveyed consumers described themselves as “satisfied” with their experience purchasing goods online.

B2C 40
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Top GRC Tools & Software for 2021

eSecurity Planet

LogicManager’s GRC solution has specific use cases across financial services, education, government, healthcare, retail, and technology industries, among others. Case & survey management. It relies heavily on documenting all efforts to meet relevant standards, usually concerning data protection and privacy. LogicManager.