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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1. Of course, this can cut both ways. Organizations often identify these scores through surveys. Doing so ensures an organization knows whether they are excelling at providing customers value or are falling short.

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Are your staff GDPR trained? Find out what you need to do

IT Governance

That’s hardly a surprise, given how few resources organisations dedicate to educating their staff on how to handle sensitive information. It’s for these reasons that the EU GDPR (General Data Protection Regulation) requires organisations to conduct regular training courses.

GDPR 77
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Are your staff GDPR trained? Find out what you need to do

IT Governance

That’s hardly a surprise, given how few resources organisations dedicate to educating their staff on how to handle sensitive information. It’s for these reasons that the EU GDPR (General Data Protection Regulation) requires organisations to conduct regular training courses.

GDPR 77
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Watch out for scams as Brexit confusion intensifies

IT Governance

See also: Government surveys further education providers before Brexit. You can learn everything you need to protect yourself from scams by enrolling in our Phishing Staff Awareness E-Learning Course. The course content is updated quarterly to provide the latest real-world examples of phishing emails.

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How To Keep Cybersecure Over the Holidays

Adam Levin

The Covid-19 pandemic has meant increased virtual visits with loved ones, and of course remote work. This presents a set of challenges for IT professionals, with 36.6% of those surveyed listing poorly secured personal and network devices as being their primary concern with a remote workforce.

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Focus on Phishing: Diving Deep into A Persistent Threat

KnowBe4

For the second year in a row, an email purporting to be from a famous investor offering a hot stock tip proved to be the trickiest, with one out of five of respondents failing to report it as phishing. Interestingly, 38% of finance employees marked the sample phishing attempt describing a stock tip from a famous investor as legitimate.

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Fixing Data Breaches Part 2: Data Ownership & Minimisation

Troy Hunt

Yesterday, I wrote the first part of this 5-part series on fixing data breaches and I focused on education. I wrote a free course for Varonis on GDPR earlier this year and I'm going to be referring to points from there quite a bit in this blog post. A survey collects data which is then collated and reported on. Unambiguous.