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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1. Of course, this can cut both ways. Organizations often identify these scores through surveys. Doing so ensures an organization knows whether they are excelling at providing customers value or are falling short.

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7 Tips for Keeping Remote Workers Motivated

Adapture

Without the camaraderie of in-person interactions, it can be easy for team members to lose drive and determination, so if you’re struggling with keeping remote workers motivated (or you’re simply intimidated by the idea), here are seven tips to help you get started. and, of course, “Is there opportunity for advancement?”. GET STARTED.

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Are your staff GDPR trained? Find out what you need to do

IT Governance

It’s for these reasons that the EU GDPR (General Data Protection Regulation) requires organisations to conduct regular training courses. Read our 7 tips for GDPR staff awareness training to find out more. However, online courses, such as our GDPR Staff Awareness E-learning Course , mean this is no longer a problem.

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Are your staff GDPR trained? Find out what you need to do

IT Governance

It’s for these reasons that the EU GDPR (General Data Protection Regulation) requires organisations to conduct regular training courses. Read our 7 tips for GDPR staff awareness training to find out more. However, online courses, such as our GDPR Staff Awareness E-learning Course , mean this is no longer a problem.

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A guide to cyber security for marketing agencies

IT Governance

In fact, a Ping Identity survey found that 78% of people would stop using an organisation’s online services if it had experienced a breach. Here are our three top tips. You’ll also gain an insight into conducting effective market research and customer surveys, as well as the use of social media and email.

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Watch out for scams as Brexit confusion intensifies

IT Governance

See also: Government surveys further education providers before Brexit. You can learn everything you need to protect yourself from scams by enrolling in our Phishing Staff Awareness E-Learning Course. The course content is updated quarterly to provide the latest real-world examples of phishing emails.

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How to Get Started in a Cybersecurity Career

eSecurity Planet

Steer clear of that unwanted outcome by researching courses from companies and organizations with well-known name value. You may also want to check out courses that teach skills to improve cybersecurity at enterprises. FutureLearn is geared toward people without experience or those looking for a refresher course.