Reltio
JULY 21, 2021
How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Why master data management should be the icing on that cake to enhance your customers’ experiences across all channels – not just digital. First-party data and cookies. Omnichannel: Y/N.
Thales Cloud Protection & Licensing
MARCH 14, 2023
It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet.
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Reltio
MAY 21, 2019
” “So you like the whole experience.” Oh, you want us to leverage customer experience for loyalty?” In the modern connected age, customer expectations have changed. Millennials in particular, place a premium on experience and at times are ready to forego financial rewards of loyalty.
Reltio
JANUARY 29, 2020
As you may have just experienced an HVAC repair or are getting ready to put your house on the market for the early spring real estate rush, you may be thinking about adding a home warranty policy to your sale to sweeten the deal for a buyer. How to Become a Customer Satisfaction Leader.
Info Source
OCTOBER 21, 2022
The demand for Capture & IDP solutions in 2021 was particularly strong in North America, where sales grew in double digits, including some projects that had been delayed due to the pandemic in 2020. We saw a continued strong demand for Case Management use cases as part of the digitalisation of end customer facing processes.
Info Source
FEBRUARY 20, 2023
This also includes use cases related to Customer Experience Management, primarily addressed by RPA or AI vendors. email and electronic sourced inputs) caused by growing virtual B2C and B2B interactions.
Info Source
MARCH 16, 2022
This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. In 2022, we expect subscription sales to surpass perpetual license sales for the first time.
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