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The total patient experience: reflections from HIMSS 2024

OpenText Information Management

AI is also being leveraged to anonymize patient studies used to feed Large Language Models (LLMs) for clinical insights, peer collaboration, education, and teaching rounds. In the realm of chronic disease management, AI was shown making strides by offering personalized care plans based on the analysis of vast amounts of patient data.

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Impact of agent experience management on customer success and service

OpenText Information Management

The focus is on providing exceptional customer service, which may involve technical support issues and educating customers. Agent experience management involves creating a positive and supportive work environment for agents, addressing their needs, and providing the necessary tools and resources for them to excel in their roles.

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7 Best Email Security Software & Tools in 2023

eSecurity Planet

We analyzed the market for email security tools and software to arrive at this list of 7 top email security solutions, including their standout features, limitations and ideal use cases, followed by issues prospective buyers should consider. That makes email security software a worthwhile investment for organizations of all sizes.

Security 124
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Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer. This consistency, derived from the knowledge base, helps to maintain brand integrity and accuracy in customer communications.

Sales 96
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Ways to Develop a Cybersecurity Training Program for Employees

Security Affairs

It’s crucial to educate employees regarding existing and upcoming data protection laws and how they impact the business. The results will demonstrate the current knowledge base within the organization and whether the employees take cybersecurity seriously. About the Author : Anas Baig.

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Transforming customer service: How generative AI is changing the game

IBM Big Data Hub

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

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Kelly Twigger of ESI Attorneys: eDiscovery Trends 2018

eDiscovery Daily

Kelly also has a passion for ensuring that lawyers and legal professionals have the tools they need to understand and leverage the power of ESI in discovery, and has developed a SaaS based platform to provide the ability for lawyers to get up to speed and stay there with eDiscovery Assistant.