IBM Big Data Hub

MAY 17, 2024

Four AI in commerce use cases are already transforming the customer journey: modernization and business model expansion; dynamic product experience management (PXM); order intelligence; and payments and security. This includes trust in the data, the security, the brand and the people behind the AI.

B2C 64

B2C B2B Customer Experience e-Delivery 64

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

IBM Big Data Hub

SEPTEMBER 6, 2023

For example, a retail clothing company might use generative AI to customize email or online experiences tailored for different customer personas. The advanced capabilities of generative AI for text, visuals and video have the potential to create a more personalized and engaging experience.

Marketing 113

Marketing B2B Customer Experience Communications 113

Info Source

AUGUST 16, 2023

This quick video will give you insights into the legs of this trend, as well as thoughts on how this shift could impact scanner design. Retail and mass retail grew during the pandemic and the distributed scanner segment grew based on the fact that these people were purchasing these things maybe through petty cash with budget restraints.

Retail 52

Retail Marketing Sales Customer Experience 52

Collibra

JANUARY 25, 2019

Collibra organized a Data Governance and Business Transformation seminar in Paris recently, bringing together data managers from the financial, retail, transportation, and logistics industries. Customers are no longer only consumers of data, but they contribute through platforms and social networks as well.

Government 40

Government Digital transformation Customer Experience Metadata 40

Reltio

JANUARY 28, 2021

Slack’s openness to customer feedback to add new features. . MDM’s Role: Incorporating all transactions and interactions, unstructured data from social media, help chats, video, and audio to create a single view of customer overhauls a company’s ability to understand their customers’ needs. . #2 2 Hyper-Personalization.

MDM 98

MDM IoT Customer Experience Unstructured data 98

IBM Big Data Hub

DECEMBER 20, 2023

Common SaaS product examples include Zoom (for video conferencing) and Google Drive (for file management). For instance, organizations can capitalize on a hybrid cloud environment to improve customer experience, comply with regulations, optimize costs, enhance data security and more.

Cloud 94

Cloud Digital transformation Customer Experience Compliance 94