IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. cloud service providers use cloud technologies to maintain uptime and security, so organizations can focus on their core businesses.

Digital transformation 69

Digital transformation Customer Experience Artificial Intelligence IoT 69

IBM Big Data Hub

MAY 17, 2024

Four AI in commerce use cases are already transforming the customer journey: modernization and business model expansion; dynamic product experience management (PXM); order intelligence; and payments and security. This includes trust in the data, the security, the brand and the people behind the AI.

B2C 64

B2C B2B Customer Experience e-Delivery 64

IBM Big Data Hub

FEBRUARY 13, 2024

Tools such as Midjourney and ChatGPT are gaining attention for their capabilities in generating realistic images, video and sophisticated, human-like text, extending the limits of AI’s creative potential. Design content, ad campaigns and innovative products that build better customer experiences.

Artificial Intelligence 119

Artificial Intelligence Marketing Sales Communications 119

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

IBM Big Data Hub

MARCH 14, 2024

Apple was one of the first manufacturers to test the appetite for 5G in 2020 by offering its newest iPhone with 5G compatibility. This is largely due to its ability to move large volumes of data swiftly and securely between connected devices at speeds never achieved before.

Cloud 59

Cloud IoT Energy and Utilities Artificial Intelligence 59

IBM Big Data Hub

OCTOBER 16, 2023

Such chatbots ensure that customers don’t have to wait, and even large numbers of simultaneous customers can get immediate attention around the clock and, hopefully, a more positive customer experience. Antivirus programs may use AI and ML techniques to detect and block malware.

Marketing 48

Marketing Data science e-Discovery Analytics 48

ARMA International

SEPTEMBER 13, 2021

Techopedia (2021) defines a CSP as “a software environment where users can collaborate as well as create and work on different types of content such as text, audio and video pieces. Customer Data Platforms (CDP). Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59